Surya Varun Perakalapudi
Hyderabad
Summary
Professional with strong background in training and development, adept at designing and implementing effective training programs. Skilled in curriculum development, instructional design, and leveraging technology to enhance learning experiences. Known for fostering team collaboration, adapting to changing needs, and consistently achieving measurable results. Reliable, flexible, and focused on driving continuous improvement in organizational performance.
Overview
8
8
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Training Specialist
Amazon
09.2021 - 10.2025
- Developed and delivered customer training for SaaS and enterprise-level software applications, crafting tailored learning pathways that drive customer adoption and product success.
- Designed engaging, scalable e-learning and instructor-led content with Articulate Storyline, and Canva; managed delivery and reporting through major learning management systems (LMS).
- Applied proven instructional design methods and adult learning principles to optimize learner engagement and retention for global clients.
- Collaborated with product, support, and customer success teams to analyze training needs, manage customer expectations, and ensure seamless onboarding for enterprise clients.
- Delivered clear, concise written and verbal communication to both technical and non-technical audiences, adapting style for diverse customer segments.
- Maintained agility in fast-paced environments, efficiently resolving client issues and adapting content to evolving SaaS offerings and requirements.
- Utilized advanced analytical thinking and problem-solving skills to measure training impact, improve delivery, and contribute feedback to product teams.
- Leveraged deep familiarity with SaaS platforms, enterprise software, and MS Office tools in both content creation and workflow management.
- Supported multilingual environments and demonstrated sensitivity to global client needs; open to travel for client training delivery and support.
Transportation Operations Specialist
Amazon
11.2019 - 09.2021
- Helped keep Amazon’s supply chain running smoothly by managing freight movement across North America, and Europe, making sure shipments got from vendors to Amazon’s fulfillment centers and then onto delivery stations right on time.
- Acted as the go-to point for drivers, vendors, fulfillment centers, and internal teams, quickly jumping in to solve any issue that could disrupt deliveries or customer experience.
- Used tools like Excel and SQL to pull up data, monitor trends, and analyze transportation challenges, then recommended process changes to help prevent repeat issues and make everyday operations flow better.
- Worked on both inbound and outbound logistics handling everything from coordinating pickups with sellers to overseeing outbound shipments and resolving delivery delays for customers.
- Collaborated closely with technology and operations teams, sharing feedback and helping shape software improvements that supported more efficient transportation management.
- Tracked open problems and escalated them to the right people, following each one through to resolution to reduce delays and keep performance on target.
- Regularly documented key findings and weekly highlights, presenting them to leadership and teammates to drive improvements and keep everyone aligned in a fast-paced, 24/7 environment.
Customer Support Associate
Amazon
05.2017 - 10.2019
- Efficiently assisted customers with their inquiries and resolved issues, achieving a 98% customer satisfaction rate by promptly addressing concerns and providing effective solutions.
- Leveraged Amazon’s support tools to monitor customer interactions and feedback, significantly enhancing the customer experience and improving response times by 95%.
- Developed strategies to handle challenging customer situations, reducing the need for escalation to specialized teams through proactive problem-solving and guidance.
Education
Bachelor of Technology - Mechanical Engineering
JNTU Hyderabad
06.2015
Skills
Global technical training & enablement
Customer engagement & C-suite collaboration
E-learning development
LMS administration and reporting
Instructional design & adult learning
Written and verbal communication
Customer service and expectation management
Analytical thinking and problem solving
MS Office proficiency
Global client support; multilingual sensitivity
Certification
Certified in Instructional Design & Adult Learning
Timeline
Training Specialist
Amazon
09.2021 - 10.2025
Transportation Operations Specialist
Amazon
11.2019 - 09.2021
Customer Support Associate
Amazon
05.2017 - 10.2019
Bachelor of Technology - Mechanical Engineering
JNTU Hyderabad