Hi, I’m
Surya Varun Perakalapudi
Hyderabad
Summary
Passionate Training Specialist with background in designing and implementing training programs for various industries. Strengths include solid knowledge of adult learning theories, instructional design models, and conducting needs assessments to identify necessary training. Notable skills in facilitation, curriculum development, and educational technology integration. Previous roles have resulted in improved workforce performance, enhanced employee skills, and increased overall productivity.
Overview
9
years of professional experience
Work History
AmazonHyderabad
Training Specialist
11.2019 - Current
Job overview
- Developed training materials for employee onboarding and skill enhancement.
- Facilitated training sessions using interactive learning techniques and tools.
- Assisted in the evaluation of training programs for effectiveness and relevance.
- Collaborated with team members to identify training needs and gaps.
- Coordinated logistics for training events, ensuring smooth execution and attendance.
- Supported employees in understanding company policies and procedures during training.
- Gathered feedback from participants to improve future training initiatives.
- Researched industry best practices to enhance training content and delivery methods.
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
- Prepared detailed reports analyzing course completion rates, learner satisfaction scores.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
AmazonHyderabad
Customer Support Associate
05.2017 - 10.2019
Job overview
- Assisted customers with inquiries and resolved issues efficiently.
- Utilized Amazon's support tools to track customer interactions and feedback.
- Escalated complex issues to specialized teams for advanced resolution.
- Maintained updated knowledge of Amazon's products, services, and policies.
- Developed strategies for resolving difficult customer situations.
- Offered guidance on how customers can use products more effectively.
- Investigated and troubleshot customer issues to determine the best course of action.
- Responded to customer feedback and suggestions.
Education
JNTU HyderabadHyderabad, India
Bachelor of Technology from Mechanical Engineering
06-2015
Skills
- Instructional design
- Curriculum development
- Learning management systems
- Training evaluation
- Needs assessment
- Employee onboarding
- Stakeholder communication
- Time management
- Training program development
- Training delivery
- Classroom expertise
- Adult learning theory
- Leadership training
- Training logistics
- Performance evaluation
Languages
English
First Language
Telugu
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Accomplishments
- Performer of the month for four consecutive months
- Multiple rewards and recognitions in town halls
- Front face of training team
Affiliations
- Skilled cook
- Gardening enthusiast
- Sky gazing
Timeline
Training Specialist
Amazon
11.2019 - Current
Customer Support Associate
Amazon
05.2017 - 10.2019
JNTU Hyderabad
Bachelor of Technology from Mechanical Engineering