Surya Vivek
Bangalore
Summary
Motivated Housekeeper with work experience in industrial cleaning services. Dedicated to completing tasks on time and surpassing expectations. Works hard to maintain impeccable levels of cleanliness. Responds to guest needs to drive satisfaction and repeat business.
Overview
11
11
years of professional experience
Work History
Housekeeping Trainer
VIJAY FOUNDATION TRUST ASSOCIATION
Kadapa
06.2023 - Current
- Inspected guest rooms after cleaning to ensure they were presentable.
- Maintained and organized cleaning supplies stock.
- Review and Continuously enhance Housekeeping Curriculum.
- Train and Guide Students in Housekeeping Skills, Theory and Practical.
- Provide individual attention to each student as per the need.
- Follow up with students and Employers regarding their Performance in the job.
- Assist in student mobilisation and week zero activities.
- On the job Training Assignments and job Placements.
- Conduct Parent and NGO interactions for students to know them better and influence their behaviour to build positive attitude.
- Design New Courses as per the need.
Layout Manager
ODION BUILDERS AND DEVELOPERS
Bangalore
07.2020 - 05.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Entered time and attendance logs in preparation for payroll.
Sales Administrative Coordinator
SRISHTI GIFTS LLP
Bangalore
02.2018 - 05.2023
- Assisted sales team with customer inquiries and order processing.
- Developed and implemented a filing system to manage all customer orders.
- Responded to incoming emails from customers regarding product availability and pricing information.
- Maintained an up-to-date database of customer contact information.
- Resolved conflicts between customers regarding billing issues or delayed shipments.
Housekeeping Executive
DOUBLE TREE SUITES BY HILTON
Bangalore
02.2013 - 11.2017
- Investigated customer complaints regarding housekeeping services promptly.
- Ensured that all cleaning products were used safely according to manufacturer instructions.
- Collaborated with other departments within the hotel to provide excellent customer service experience.
- Created reports detailing daily tasks performed by housekeeping personnel.
- Reviewed room status report on a daily basis to ensure timely completion of tasks assigned by management.
- Responded quickly and efficiently to emergency situations requiring immediate attention.
- Developed and implemented housekeeping procedures to ensure the highest quality of guest service.
- Monitored staff performance and provided feedback to ensure adherence to hotel standards.
Education
B.COM -
ACHARYA NAGARJUNA UNIVERSITY
ANANTHAPUR, ANDHRA PRADESH05.2019
Diploma - Housekeeping
SETWIN UNIVERSITY
WARANGAL, TELENGANA05-2013
Skills
- Problem-Solving
- Teamwork and collaboration
- Leadership
- Flexibility
- Time Management
Languages
English
Proficient (C2)
C2
Telugu
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
kannada
Proficient (C2)
C2
Hobbies
Playing cricket
Cooking
Volunteering
Timeline
Housekeeping Trainer
VIJAY FOUNDATION TRUST ASSOCIATION
06.2023 - Current
Layout Manager
ODION BUILDERS AND DEVELOPERS
07.2020 - 05.2023
Sales Administrative Coordinator
SRISHTI GIFTS LLP
02.2018 - 05.2023
Housekeeping Executive
DOUBLE TREE SUITES BY HILTON
02.2013 - 11.2017
B.COM -
ACHARYA NAGARJUNA UNIVERSITY
Diploma - Housekeeping
SETWIN UNIVERSITY
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