Summary
Overview
Work History
Education
Skills
Software
Work Availability
Interests
Affiliations
Certification
Accomplishments
Languages
Summary
Timeline
Suriyakumar Mohan

Suriyakumar Mohan

Program Manager | CSM | CSPO
Chennai,Tamil Nadu
The way to get started is to quit talking and begin doing.
Walt Disney

Summary

Results-driven Program and product manager with over 14 years of experience in leading cross-functional teams, driving strategic initiatives, and delivering high-impact projects. Adept at managing complex programs, from concept through execution, while also overseeing product development and lifecycle management. A proven track record of aligning products with market needs, optimizing operational processes, and achieving business goals.

Overview

15
15
years of professional experience
6
6
years of post-secondary education
3
3
Languages
2
2
Certificates

Work History

Program Manager

Full Creative Pvt Ltd
Chennai, TAMIL NADU
07.2019 - Current
  • Developed and maintained program roadmaps, tracking progress and mitigating risks.
  • Implemented Agile methodologies, enhancing team productivity and project transparency.
  • Utilized data-driven decision-making to optimize program outcomes and drive continuous improvement.
  • Defined product vision, strategy, and roadmap in collaboration with stakeholders and leadership.
  • Conducted market research and competitive analysis to identify opportunities and inform product development.
  • Prioritized product features and enhancements based on customer feedback, market trends, and business priorities.
  • Led product lifecycle management from ideation through launch and post-launch support.
  • Collaborated with engineering and design teams to develop and release high-quality products.
  • Measured product performance using KPIs and metrics, driving decisions to maximize value and customer satisfaction.

Lead Client Account Manager

Full Creative Pvt Ltd
Chennai, TAMIL NADU
04.2013 - 07.2019
  • Lead, mentor, and support account management teams, ensuring high performance and professional development.
  • Facilitate effective collaboration among internal teams, including sales, marketing, product development, and customer support, to deliver on client commitments.
  • Conduct regular team meetings and provide ongoing training to enhance team capabilities.
  • Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.
  • Developed team communications and information for meetings.

Senior Client Service Specialist

Full Creative Pvt Ltd
Chennai, TAMIL NADU
04.2010 - 04.2013
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Responded to customer requests for products, services and company information.

Technical Support Engineer

Sutherland Global Services
Chennai, TAMIL NADU
08.2009 - 04.2010
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Configured hardware, devices and software to set up work stations for employees.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

Education

MBA - Finance

Pondicherry University, Pondicherry
07.2009 - 05.2011

Bachelor of Science - Information Technology

Prince Venkateshwara Padmavadi Engineering College, Chennai
06.2005 - 05.2009

Skills

Strategic planning

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Software

MacOS and Windows

Microsoft Office, G Suite

PowerPoint, Keynote

Slack, Skype

Twitter, Facebook, Instagram

Data Studio, Big Query

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Cinematography

Film Editing

Direction

Affiliations

  • Association of Information Technology Professionals

Certification

Professional Scrum Product Owner™ I (PSPO I)

Accomplishments

  • Led the implementation of a company-wide ERP system, resulting in a 30% reduction in payment failures and a 20% increase in successful payments.
  • Developed and executed a risk management strategy that mitigated potential project delays, ensuring a 100% on-time delivery rate over two years.
  • Conducted comprehensive market research and competitive analysis, leading to the successful rebranding and repositioning of an existing product, which increased user engagement by 20%.
  • Collaborated with engineering and UX teams to redesign the user interface of a flagship product, resulting in a 20% reduction in user support tickets and a 10% increase in customer satisfaction scores.

Languages

English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Spanish
Beginner (A1)

Summary

Results-driven Program and Product Manager with over14 years of experience in leading cross-functional teams, driving strategic initiatives, and delivering high-impact projects. Adept at managing complex programs, from concept through execution, while also overseeing product development and lifecycle management. Proven track record of aligning products with market needs, optimizing operational processes, and achieving business goals.

Timeline

Professional Scrum Product Owner™ I (PSPO I)

11-2022
Program Manager - Full Creative Pvt Ltd
07.2019 - Current

Professional Scrum Master™ I (PSM I)

10-2016
Lead Client Account Manager - Full Creative Pvt Ltd
04.2013 - 07.2019
Senior Client Service Specialist - Full Creative Pvt Ltd
04.2010 - 04.2013
Technical Support Engineer - Sutherland Global Services
08.2009 - 04.2010
Pondicherry University - MBA, Finance
07.2009 - 05.2011
Prince Venkateshwara Padmavadi Engineering College - Bachelor of Science, Information Technology
06.2005 - 05.2009

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Suriyakumar MohanProgram Manager | CSM | CSPO