SQL
Suryakala Goda
Lead Solutions Engineer | QA | Customer Success | Cloud
Hyderabad
Summary
As an accomplished Quality Assurance (QA) professional, my expertise lies in ensuring the accuracy and reliability of data processing within complex systems. I possess excellent communication and problem-solving skills, which enable me to bridge the gap between intricate technical details and customer satisfaction. My commitment to delivering high-quality standards and my ability to collaborate effectively with cross-functional teams make me a valuable asset to any organization.
Overview
15
15
years of professional experience
7
7
Certifications
5
5
Languages
Work History
Gainsight Upgrades Specialist | Data Migration
RJEYS Infinity Solutions
Hyderabad
01.2022 - Current
- Migrated over 100+ Customers from Salesforce Gainsight Version to Gainsight NXT (Cloud version)
- Create documentation required for asset migration and come up strategies to address any parity gaps.
- Perform UAT from end user perspective after data migration is done.
- Identify sources, metrics, frequency, and granularity of data to establish Data Migration processes.
- Configure connectors like Salesforce, Zendesk, Hubspot, and other third-party connectors so that the data flow to Gainsight environment is established properly.
- Performed Assets validations (Rules/CTAs/Reports/Dashboards/JO's etc.) and did optimization for rules.
- Configure Reports, Dashboards, Scorecards, and other functionalities according to the Customer's goals.
- Collaborate with the Engineering team to chart the customer journeys and explain the needs and necessities of the Customers.
- Responsible for Analyzing Salesforce Data Architecture and replicate that in Gainsight.
- Preparation and execution of test cases
- Linking the Test cases to Requirements in JIRA to make sure all the requirements are covered.
- Responsible for completion of test preparation and execution in time.
Senior QA Analyst| IP| Data Migration
Free Lancer
Hyderabad
04.2015 - 12.2021
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Ability to read, comprehend and analyze technical documents, papers, publications, patents, journals, articles, orders, judgments.
- Evaluation of patent applications to determine whether an invention is eligible for patent protection.
- Examine Patent Applications, Evaluate Patentability
- Quality Control: Maintaining the quality and integrity of the patent examination process.
- Ensure that patents granted are indeed deserving of protection and meet all legal requirements.
- Documentation: Drafting the documentation for examination process, decisions, and communication with applicants. This documentation is important for transparency and legal purposes.
Patent Research Analyst
Thomson Reuters
Hyderabad
06.2008 - 04.2013
- Perform Patent Search and Analysis
- Preparing technology and Patent landscape reports.
- Search in paid and public databases for patent, non-patent, and product information.
- Perform freedom-to-operate, invalidate, infringement searches.
- Achieve and maintain consistent quality standards of the organization.
- Read and assessed patents for clarity and potential success in market.
- Leveraged team expertise to support analysis and accurate outcomes.
- Maintained familiarity with cutting-edge technology for subject matter fluency when analyzing prospective patents.
Education
Post Graduation - Patents Law
NALSAR University
Hyderabad 04.2020 - 2021.03
Master of Science - Organic Chemistry
Andhra University
Visakhapatnam 04.2004 - 2006.03
Skills
Problem Solving
Software
Gainsight
Manual Testing
MS Office Google Docs
JIRA
AWS
ETL/BI Testing
Agile Waterfall Hybrid methodologies
Certification
Customer Success Manager
Timeline
Customer Success Manager
08-2023
Gainsight Admin - Level 2
01-2023
Gainsight Upgrades Specialist | Data Migration
RJEYS Infinity Solutions
01.2022 - Current
Gainsight Admin - Level 1
01-2022
Salesforce 101
11-2021
Patent Prosecution
09-2020
Introduction to Python
07-2020
Introduction to R
06-2020
Post Graduation - Patents Law
NALSAR University
04.2020 - 2021.03
Senior QA Analyst| IP| Data Migration
Free Lancer
04.2015 - 12.2021
Patent Research Analyst
Thomson Reuters
06.2008 - 04.2013
Master of Science - Organic Chemistry
Andhra University
04.2004 - 2006.03
Similar Profiles
Ajay ShelkeAjay Shelke
SAP MM Consultant at Infinity SolutionsSAP MM Consultant at Infinity Solutions
Susan AshtonSusan Ashton
Residential Care Practitioner at Infinity Community SolutionsResidential Care Practitioner at Infinity Community Solutions
Lakshmi Pooja LingalaLakshmi Pooja Lingala
Senior Associate at Infinity Accurate SolutionsSenior Associate at Infinity Accurate Solutions