Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
Generic

Raksha Sharma

Pune,Maharashtra

Summary

Efficient Administrative Assistant with strong experience in managing executive calendars, travel, expenses, and daily operations. Skilled in supporting senior leaders, coordinating across global teams, and organizing meetings and events. Brings additional background in technical support and trade compliance, enhancing attention to detail and process management. Focused on delivering seamless administrative support in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Admin Assistant

ZS Associates
10.2024 - Current
  • Manage calendars, travel, and meeting logistics for Principals and Vice -Principal.
  • Handle administrative tasks like expense filing and timesheet entries.
  • Coordinate with global teams and manage inter-office needs.
  • Organize team events and support internal/external meeting arrangements.
  • Prepare documents for client meetings and proposals.
  • Support special projects and resolve issues efficiently.

Sr. Trade Compliance Associate

Amazon Development centre India
10.2022 - 03.2024
  • Customs compliance expertise: Proficient in HTS classification of Automotive parts, Clothing, Machines, etc
  • Comprehensive understanding of the end to end supply chain process ensuring quality and customer obsession
  • Conducting research and assigning proper tariff categorization
  • Coordinated product development for trade compliance, including Import and Export modules
  • Handled the monitoring of modifications or changes to existing data sources
  • Develop implement and update regulatory Compliance program to ensure best practices consistent with compliance and global trade requirements in different regions.

Technical and Operations Associate

Amdocs
09.2021 - 05.2022
  • The project I used work for is Altice United
  • Developed and implemented processes and procedures to streamline office operations
  • Offer technical assistance to end users utilizing applications such as Tibco, DDP, and provisioning tools
  • Provided technical support for end-users and resolved escalated technical issues
  • Utilized tools such as Teams from Microsoft and Word 365 as well as power point
  • Contribute essential insights during daily huddles to prevent any procedural gaps and conduct refresher training as required.

Technical Support Analyst

Wipro
03.2020 - 09.2021
  • During my tenure at Wipro, I served as a Technical Support Analyst on a project titled British Telecom
  • Provided technical support to user over the phone and via email, resulting in a 100% customer satisfaction rate
  • Troubleshot technical issues and provided on-site technical support
  • Developed a knowledge base of common issues and solutions to improve customer self-service and reduce the need for technical support
  • Skilled in utilizing ticketing platforms such as ServiceNow and Freshdesk
  • Strong communication skills
  • Experience of resolving queries by using applications like O365, Active directory, VPN
  • Collaborating with cross functional team ensuring effective communication between end user and technical group.

Education

Msc -

Dr. Babasaheb Ambedkar Marathwada University
Sambhaji Nagar

Bsc -

Sant Gadge Baba Amravati University
Amravati

Skills

  • Mail handling
  • Administrative support
  • Memo preparation
  • Check processing
  • Calendar management
  • Travel coordination,
  • Expense reporting
  • Document handling
  • Meeting planning
  • Communication and collaboration
  • Microsoft Office
  • Technical support and troubleshooting

Accomplishments

    Achieved the Rising Star Award to recognize the best performance and sustaining quality on a quarterly basis.

Timeline

Admin Assistant

ZS Associates
10.2024 - Current

Sr. Trade Compliance Associate

Amazon Development centre India
10.2022 - 03.2024

Technical and Operations Associate

Amdocs
09.2021 - 05.2022

Technical Support Analyst

Wipro
03.2020 - 09.2021

Msc -

Dr. Babasaheb Ambedkar Marathwada University

Bsc -

Sant Gadge Baba Amravati University

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Raksha Sharma