Suryakant Gajre
Chembur ( E ), Mumbai
Summary
"Dynamic and results-oriented professional with experience in team leadership, customer service, and sales growth. Proven ability to lead teams, drive results, and deliver exceptional customer experiences. Skilled in communication, problem-solving, and team development. Excited to bring my skills and experience to a new challenge and drive success as a Store Supervisor."
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Store Supervisor
Hurrem Baklava Restaurant
Mumbai
09.2022 - Current
- Trained, managed and motivated employees to promote professional skill development.
- Developed promotional displays to attract customers and increase sales.
- Encouraged upselling techniques among staff to boost revenue
- Resolved customer complaints effectively to maintain high satisfaction levels.
- Implemented inventory control measures to reduce waste and improve efficiency.
- Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
- Performed regular audits to verify that policies are being followed correctly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Sr barista
Coffee dynamic indian pvt ltd
Mumbai
02.2019 - 09.2022
- Maintained cleanliness and organization of the workspace, promoting a safe environment.
- Trained and mentored junior baristas, enhancing team skills and service quality.
- Implemented quality control measures for beverage preparation, ensuring consistency and excellence.
- Managed inventory levels, reducing waste and optimizing supply chain processes.
- Developed and maintained strong customer relationships, fostering loyalty and repeat business.
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Team Leader
Coffee day global limited
Mumbai
10.2017 - 09.2019
- Learning the menu, policies, and procedures
- Building relationships with team members and customers
- Developing leadership skills and taking on additional responsibilities
- Lead and motivate team members
- Provide excellent customer service Manage daily operations, including opening/closing shifts
- Train new staff on products, policies, and procedures
- Monitor inventory, supplies, and equipment
- Handle customer complaints and resolve issues
- Support baristas and other team members as needed
- Maintain a clean, safe, and welcoming environment
Education
Bachelor of Commerce Banking & Insurance - Banking And Insurance
K. J Somaiya College of Arts & Commerce
Mumbai, India 06.2015 - 03.2018
Higher Education - Commerce
Bhavna Trust College
Mumbai, India 05.2013 - 03.2015
Skills
- Leadership and team management
- Excellent customer service and relations
- Inventory management and control
- Effective communication and problem-solving
- Time management and multitasking
- Sales and revenue growth
- Conflict resolution and negotiation
- Attention to detail and accuracy
- Adaptability and flexibility
Certification
- Completed STCW From BP Maritime Academy, CBD Belapur in 2024.
- Certified From Cocktails & Dream, From Basic To Advance Level Of Bar Operation
Timeline
Store Supervisor
Hurrem Baklava Restaurant
09.2022 - Current
Sr barista
Coffee dynamic indian pvt ltd
02.2019 - 09.2022
Team Leader
Coffee day global limited
10.2017 - 09.2019
Bachelor of Commerce Banking & Insurance - Banking And Insurance
K. J Somaiya College of Arts & Commerce
06.2015 - 03.2018
Higher Education - Commerce
Bhavna Trust College
05.2013 - 03.2015