Summary
Overview
Work History
Education
Skills
Certification
Timeline
Personal Skills
Generic

Suryanshu

Gurgaon,Haryana

Summary

Dedicated and customer-focused professional with 3+ years of experience in the travel industry, specializing in escalation management and customer service. Demonstrated expertise in handling high-profile service issues, managing real-time escalations, and ensuring top-notch customer satisfaction. Skilled in using GDS tools such as Amadeus, Sabre, and Farelogix to deliver solutions while providing exceptional communication and problem-solving skills. Adept at working in a fast-paced,multi-channel environment to meet service goals and drive positive results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Travel Consultant

IGT Solutions (Expedia)
03.2023 - Current
  • Lead the resolution of high-profile service issues and priority escalations from customers via phone, chat, and email, ensuring timely and efficient solutions.
  • Provided consistent follow-up with customers until issues were fully resolved or transitioned to appropriate teams.
  • Developed, tested, and communicated operational policies and procedures to improve customer interactions.
  • Conducted detailed consultations with clients to understand their unique travel preferences and requirements, providing tailored travel solutions that exceeded expectations.
  • Utilized GDS systems (Amadeus/Farelogix/NDC) to book flights, hotel, car rentals, tours, and other travel-related services with precision.
  • Assisted clients in obtaining necessary travel documentations such as travel insurance, reference numbers, ensuring compliance with travel regulations.
  • Managed all aspects of client bookings, including changes, cancellations, and re-accommodations, ensuring prompt and accurate updates.
  • Delivered exceptional customer service through post-trip follow-ups and resolving client inquiries and concerns in a timely manner.
  • Stayed up-to-date on travel trends, destinations, industry regulations to provide expert recommendations.

Education

M.Tech - Computer And Information Sciences

Maharshi Dayanand University
08-2025

B.Tech -

Maharshi Dayanand University
01.2022

Senior secondary -

CBSE Board
01.2017

Secondary - undefined

CBSE board
01.2015

Skills

  • Travel Systems: Proficient in GDS platforms (Amadeus/Farelogix/NDC) for flight and hotel bookings, as well as reservation management
  • Customer Service: Exceptional verbal and written communication skills, with a genuine passion for delivering top-quality service
  • Consultation & Advisory: Strong expertise in understanding client needs and providing expert advice on destination, itineraries and travel solutions
  • Problem Solving: Ability to handle client inquiries, issues, and booking changes with professionalism and efficiency Root Cause Analysis & Solution Proposal
  • Team collaboration: Strong team working skills, contributing positively to the work environment
  • Adaptability & Learning: Willingness and drive to lean new systems, trends, and regulations to provide the best service possible
  • Programming languages: Java, C, Basics of Python
  • Web technologies: HTML, CSS, Basics of JavaScript
  • Database management: MySQL
  • Miscellaneous: Trained on SPARK Tool, NDC, AMADEUS, FARELOGIX
  • Operating system: Windows, Linux, UBUNTU
  • Good knowledge of GDS
  • Dedication towards work
  • Ability to work both independently and in groups
  • Strong communication skills

Certification

  • Certified Travel Consultant
  • GDS Certification (Amadeus/Farelogix/NDC)
  • TICO Certified (Canada Point Of Sale)

Timeline

Travel Consultant

IGT Solutions (Expedia)
03.2023 - Current

Secondary - undefined

CBSE board

M.Tech - Computer And Information Sciences

Maharshi Dayanand University

B.Tech -

Maharshi Dayanand University

Senior secondary -

CBSE Board

Personal Skills

  • Good knowledge of GDS.
  • Dedication towards work.
  • Ability to work both independently and in groups.
  • Strong communication skills.

Similar Profiles

CREATE PROFILE
Suryanshu