SUSHANT DAS
TBO Tek Ltd.
Faridabad
1
Certification
4
years of professional experience
Enthusiastic and customer-focused Travel Consultant 4 years of planning and executing travel arrangements for diverse clients. Adept at using reservation systems, managing travel logistics, and delivering exceptional customer service. Seeking to leverage knowledge of global destinations and travel regulations to create seamless and memorable travel experiences for clients.
Work History
Travel Consultant
2 Years 2 Months- Managed domestic and international airline queries, providing timely product support to enhance customer experience.
- Resolve agency issues and handle fixed departure inquiries.
- Execute real-time bookings, cancellations, and refunds.
- Addressed client inquiries and resolved issues, improving client satisfaction and fostering loyalty.
- Trained junior consultants on industry best practices and effective customer service techniques.
- Analyzed client feedback to identify service delivery and product offering improvements, guiding enhancements.
Travel Executive
1 Year 5 Months- Addressed customer queries and tailored travel requirements to ensure satisfaction.
- Created and executed operational strategies that streamlined processes across departments.
- Coordinated specialized travel arrangements for government officials, ensuring compliance and security.
Travel Associate
5 Months- Trained on GDS platforms Amadeus and Galileo.
- Managed corporate client queries and provided hotel quotations.
- Processed client billing transactions and general travel arrangement logistics.
Education
12th CBSE
Bachelor of Science - Hospitality And Hotel Administration
MBA - Marketing
IATA foundation course - Travel and Tourism
Skills
Technical: GDS Systems (Amadeus
Galileo)
PNR creation
issuance
cancellations
and basic knowledge of NDC.
Operations: Itinerary planning
flight/hotel booking
and Corporate Travel Management.
Client Relations: CRM
crisis management
and quality assurance.
Travel research
Travel technology
Soft Skills: Leadership
team mentoring
adaptability
and attention to detail.
Knowledge: Extensive destination knowledge across Europe
North America and Asia.
Certification
- TBO Honor Awards: Certificate of Excellence.
- TBO: Certificate of Recognition.
- Radical Minds (Balmer Lawrie process): Employee of the Quarter.
Timeline
Travel Consultant
TBO Tek Ltd.
02.2024 - 04.2026Read More
Travel Executive
Balmer Lawrie co. Ltd
09.2022 - 02.2024Read More
Travel Associate
Forvol Travel Ltd. (Shapoorji Pallonji Group)
04.2022 - 09.2022Read More
DAV Public School Sector 14 Faridabad
12th CBSE
Read More
CGC LANDRAN
Bachelor of Science from Hospitality And Hotel Administration
Read More
Pondicherry University
MBA from Marketing
Read More
TMI Academy ,Delhi
IATA foundation course from Travel and Tourism
Read More