Vivek Mishra

• Maintained operational proficiency in coordinating both international and domestic flight travel for customers, arranging for airfare
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
• Offering clients options to resolve their queries, track and feedback
• Providing excellent customer service adhering to quality and quantity standards as specified by Travelstart
• Ensuring customer service is primary focus whether channel SLA or first contact resolution
• Collaborated with colleagues to implement best practices across department and exceed team goals.

Achieving Organization's KPI goals :-
○ Maintaining SLA’s (Operations)

○ Productivity
○ Reduction of ADMs
○ Focus on managing workloads

○ Effective Work Processes Flexibility / Adapting to new situations
○ Standing FIC Managing team productivity distributions, cooperation with team

• Answered flow of customer calls with 30-35 Emails/Queues in a day.
• Provided primary customer and other accounts support to internal and external sale/post sales/ cross sale to customers in fast-paced environment.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Implemented procedures for processing tickets for all types of post sales, including day to day processing.