Responsible for handling USA/Canada based customers through PPC/Campaign for flights, Hotels, Amtrak, Cruise booking etc
Team Leader Operations
Mybesttraveldeal
01.2024 - Current
Company Overview: Remote
Responsible for handing sales team & achieve sales target for USA/Canada based customers through PPC and Meta search for flight new bookings, Exchanges, Cancellations
Remote
Sr Executive Operations
BuyMyTrip
05.2023 - Current
Company Overview: Remote
Responsible for sales and handling USA/Canada customers through metasearch (Google flights & Skyscanner) for new flight bookings, exchanges, Cancellations, amendments etc
Remote
Manager
Airbeas Holidays PVT LTD
04.2022 - Current
Responsible for building a team and a company revenue & driving a smooth business operation in the airline industry and making sure every customer gets the best of our services, also responsible for enrolling new business opportunities
Sr Executive
QRT Team (LBF)
04.2021 - Current
Responsible for handling complaint email of Airline-based customers of all major airlines and resolved it with the solution
Team Leader Operations
YATRA Online Pvt Ltd
07.2016 - Current
Have taken an internal movement from Travel Guru to Yatra Corporate as a part of hotels team for our corporate client max Life Insurance as in Implant responsible to provide best of our service in terms of competitive and hassle-free accommodation stay and tour packages
Sr. Travel Consultant
Yatra Online Pvt Ltd
04.2013 - Current
I have joined Yatra.com as a travel consultant in new Process of Travel Guru hotels on 19 April'13 sales/service and promoted as Sr Travel Consultant July 15
Travel Associate Operations
HI Destinations Pvt Ltd (Holiday India)
01.2013 - Current
Responsible to handle offline international clients via emails, design and offered a suitable package for clients from UK, US/Canada, South Africa etc
And coordinated with suppliers and vendors
Travel Consultant
Interglobe Services (IGS)
02.2012 - Current
Worked as Travel Sales Consultant under the process of MakeMyTrip Packages Sales Team
Education
B. Com Pass -
Delhi University
12th class -
VCSG
New Delhi
10th Class -
VCSG
New Delhi
Skills
Advance Excel
CRM
Mid office
Sales force
Geographical knowledge
GDS Knowledge
Amadeus
Knowledge of US & Canada Market
US Based Customer handling
Experience In US Travel sales
PPC
Meta search Engine
Knowledge of hotel and corporates industry
Languages
English
Hindi
Personal Information
Date of Birth: 08/16/90
Marital Status: Married
Positions Of Responsibility
Preparing daily workloads for staff & coordinating the daily allocation of work.
Motivated to achieve high standards and Daily Targets.
Handling new clients' enquiries and acting as the face of the business.
Handling US Based customers for flight booking, hotel booking and cruise booking.
Working with the sales and marketing team to drive sales forward.
Mentoring and training junior and new staff.
Implementing new initiatives.
Praising team members and creating a positive working environment.
Providing prompt and accurate information to customers.
Responsible for client servicing by providing hassle-free accommodation services.
Handling customer complaints/escalations and providing best resolution on time.
Submitting daily invoicing to internal credit control team/client.
Generating daily sales report and sharing with management and internal team.
Driving process improvement to ease the business flow.
Solving all client requirements called Max Life Insurance.
Arranging services & quick check of bookings of VVIP Clients.
Coordinating with hotels and vendors for best services and rates.
Tracking record of delivering results with deadlines.
Excellent communication skills, both written and verbal.
Mentoring new joiners and providing direction to achieve team targets.
Building rapport and trust quickly with work colleagues.
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