Maaz Yunus Sunasara

• Handled Corporate
• Reliance Group

Role

• Reservation, fare construction, and ticketing with different airlines for international and domestic travel.
• Visa processing, documentation, form filling, and appointment.
• Hotel bookings.
• Car bookings.
• Travel insurance.
• Group travel queries.
• Billing and payment follow-up.
• Resolved customer complaints promptly.
• Monitored changes in rules and regulations concerning international travel and visas.
• Organized complex itineraries for flights.
• Assisted in training new staff members in the use of reservation systems and customer service techniques.
• Communicated with VIP clients to develop familiarity with common needs within the client's industry, and accommodate travel preferences to exceed client expectations, and cement relationships.
• Utilized GDS systems efficiently for booking and confirming travel plans.
• Stayed up to date on the travel industry, policies, and restrictions.

• Handled Corporate
• Piramal Group.
• Bharti AXA
• ATC tires (Yokohama Tires)

Role

• Reservation, fare construction, and ticketing with different airlines for international and domestic travel.
• Visa processing, documentation, form filling, and appointment.
• Hotel bookings.
• Car bookings.
• Travel insurance.
• Group travel queries.
• Billing and payment follow-up.
• Resolved customer complaints promptly.
• Monitored changes in rules and regulations concerning international travel and visas.
• Advised clients on insurance policies and other travel-related services.
• Assisted in training new staff members in use of reservation systems and customer service techniques.

• Handled Corporate
• ATC tires (Yokohama tires)

Role

• Reservation, fare construction, and ticketing with different airlines for international and domestic travel.
• Visa processing, documentation, form filling, and appointment.
• Hotel bookings.
• Car bookings.
• Travel insurance.
• Group travel queries.
• Billing and payment follow-up.
• Provided detailed information on destinations, tourist attractions, weather conditions and visa requirements.

Role

Flights, hotel reservations, and operations.

• Supervising the reservations, fares, itineraries, and listings with hotels.
• To coordinate with various departments in the organization.
• Handling of reservations, fare construction, and ticketing with different airlines.
• Regularly getting updates from different suppliers (airlines, hotels, and insurance).
• Corresponding with the client.
• Coordinating travel requests for the corporate office for tickets and visas.
• Handling group travel queries, sub-agent queries on fares, reservations, and ticketing.
• Handling international queries.

Holidays

• Coordinating with suppliers for quotations.
• Preparing the costing and proposal, and sharing it with the client.
• As the query gets converted into a booking, I am responsible for preparing the LOI as per the costing agreed upon by the client.
• Booking flights, hotels, and transfers, as per the request sent by the client.
• Arranging sightseeing.
• Visa processing.
• Travel insurance.
• Handling end-to-end services, i.e., getting quotations from suppliers and sending them to the client, following up with the client, converting inquiries into sales, collecting payments from clients, and issuing vouchers.

Visa

• Visa Sales.
• Customer support.
• Responded promptly to customer inquiries via phone, email, or in-person meetings.
• Maintained up-to-date knowledge of changing immigration policies and procedures worldwide.
• Expedited inquiries and concerns related to the application process and procedures.
• Answered questions, concerns, and inquiries from clients and management regarding the visa application process.
• Visa Operations.
• Form filling.
• Reviewed all customer documentation to ensure accuracy before submission.
• Responded promptly to inquiries from clients regarding the status of their application.
• Collaborated with other departments to resolve complex cases.