Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Languages
Personal Information
Timeline
Generic
Vishal Kubal

Vishal Kubal

Delhi

Summary

Dynamic Sr. Travel Consultant with extensive GDS proficiency at Onkar Infitech Pvt Ltd, excelling in fare negotiation and travel package design. Proven track record in enhancing customer satisfaction through effective booking management and strong relationship-building skills. Adept at crafting tailored itineraries that meet diverse client needs.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sr. Travel Consultant

Onkar Infitech Pvt Ltd
Gurgaon
12.2015 - Current
  • Company Overview: (Southalltravel/Awayholidays)
  • Working on GDS (World span / Amadeus/Galelio)
  • Organizing holiday packages for customers.
  • Searching for the best fare available.
  • Handling Email Queries of Client.
  • Managing Amendments to bookings. Schedule change etc

Sr. Travel Consultant

Al Rayan Tours & Travel
08.2015 - 11.2015
  • Company Overview: (Dubai/Sharjah)
  • Working on GDS (World span)
  • Handling Walk-in Customers for travel needs.
  • (Dubai/Sharjah)

Business Development Executive

Citrusholidays.com
05.2013 - 07.2015
  • Working on GDS (World span)
  • Arranging and amending travel plans for customers.
  • Searching for the best fare available.
  • Issuance and re issuance of PNR's. Travel includes flights, hotel, car and attractions.

Team Leader

Travelpack.com
08.2012 - 05.2013
  • Working on GDS (Galileo, World span, Saber and Amadeus)
  • Arranging and amending travel plans for customers and local travel agents.
  • Searching for the best fare available.
  • Issuance and re issuance of PNR's.
  • Travel includes flights, hotel, car and attractions.
  • Maintaining daily, weekly and monthly reports.
  • Preparing Rota for the team.
  • Handling escalations and complaints.
  • Creating plans for business development.

Travel Advisor

Expedia.co.uk
06.2010 - 07.2012
  • Company Overview: 24/7 Customer Pvt. Ltd.
  • Working on GDS (Amadeus and World span)
  • Amendment of Airline PNR, Hotel booking, Car, E-pack.
  • Interacting to the customer
  • Travel partner Thomas Cook, Hotels.com, Venere, Hot wire, Aer Lingus, Formula1, MotoGP, EAN travel.
  • Handle Return Reissue problems -Amended PNR rejected by ticketing, to rectify errors.
  • Refund Communication - communicate with the customer's once refund is processed by the airline.
  • Pending transaction. (Payments are failed, however booking is confirm)
  • Partial Payment. - (To collect the payment on date for the partially paid booking)
  • Refund Rejects. - (To process refund on the rejected PNR's from the airline)
  • Staff travels. - (To process the refund for the global employees)
  • LCC Pending bookings. - (To Confirm the Pending bookings with the airline)
  • C-sat and Opinion Poll - (Customer's Voice- To provide them with solutions and forward the customers suggestions to the clients).
  • Handling E-mail Queries.
  • 24/7 Customer Pvt. Ltd.

Customer Support Executive

WNS GLOBAL SERVICES
09.2008 - 06.2010
  • Work on GDS (Sabre)
  • Amendment of Airline PNR, Hotel booking, Car, E-pack.
  • Schedule change.
  • Interacting to the customer
  • Follow main objective of company
  • Meting FCR
  • Also handled the booking of Yahoo travel and AOL travel.

Education

ITI - A "mechanic Diesel"

NCVT
Goa
01.2006

High School Diploma -

Goa Board
St. Theresa's Higher Secondary School
01.2005

SSC -

Goa Board
Our Lady Of Remedies High School In Nerul,Goa
01.2003

Skills

  • GDS proficiency
  • Fare negotiation
  • Travel package design
  • Booking management
  • Itinerary planning
  • Customer relationship management

Hobbies and Interests

Fishing

Certification

  • A Grade Certificate of NSS & SCOUT
  • Certificate in Inter college relay race.
  • Basic Galileo Training (Travel Port)

Languages

  • English
  • Hindi
  • Marathi
  • Konkani

Personal Information

  • Father's Name: Vinayak Kubal
  • Date of Birth: 12/05/87
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Timeline

Sr. Travel Consultant

Onkar Infitech Pvt Ltd
12.2015 - Current

Sr. Travel Consultant

Al Rayan Tours & Travel
08.2015 - 11.2015

Business Development Executive

Citrusholidays.com
05.2013 - 07.2015

Team Leader

Travelpack.com
08.2012 - 05.2013

Travel Advisor

Expedia.co.uk
06.2010 - 07.2012

Customer Support Executive

WNS GLOBAL SERVICES
09.2008 - 06.2010

ITI - A "mechanic Diesel"

NCVT

High School Diploma -

Goa Board

SSC -

Goa Board

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Vishal Kubal