Suryapriya Sundharkumar
Deputy Manager(Quality)
Chennai
Summary
Dynamic quality management professional with extensive experience in driving process improvements and ensuring compliance with industry standards. Expertise in root cause analysis, auditing, and quality control methodologies enhances operational efficiency and product excellence. A strong advocate for team collaboration, consistently achieving results while adapting to evolving organizational needs. Recognized for reliability, exceptional problem-solving skills, and effective communication that fosters a culture of continuous improvement.
Overview
18
18
years of professional experience
4
4
Certifications
2
2
Language
Work History
Quality Manager
HCL
08.2021 - Current
- Oversee quality assurance processes, and ensure compliance with standards.
- Lead and mentor the quality team, fostering a culture of continuous improvement.
- Monitor and evaluate team performance, providing regular feedback, and support.
- Implement training programs to enhance team skills, particularly in soft skills, and customer handling.
- Ensure service delivery meets or exceeds client expectations.
- Identify and promptly address any gaps in service delivery.
- Maintain strong client relationships, addressing concerns, and ensuring satisfaction.
- Serve as the primary point of contact for escalations and critical issues.
- Collaborate with internal and external stakeholders to align quality initiatives with business goals.
- Communicate effectively with stakeholders about progress and challenges.
- Identify areas for improvement within quality processes, and implement effective solutions.
- Lead projects aimed at enhancing overall quality and efficiency.
- Drive the adoption and integration of Gen AI technologies within accounts.
- Ensure the team is proficient in using Gen AI tools to enhance auditing and other processes.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Improved quality processes for increased efficiency and effectiveness.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
Team Leader (Quality)
Hewlett Packard Enterprise
07.2017 - 08.2019
- Handles quotes, contracts, renewals, and order bookings.
- Weekly business compliance audit reports.
- Team-level audits with non-conformance reported to management.
- Weekly submissions to management with corrective/preventive actions.
- Improved by 15% through cross-region training.
- Engage in client/internal review calls and manage escalations from GBS.
- Monthly monitoring and reviews.
- Daily updates on error findings, shared with management.
- Supervise a team of 20 across five APAC countries, managing 300+ volumes weekly.
- Monitored and improved daily.
Process Specialist (Honeywell – Supply Chain Management)
Infosys
06.2012 - 02.2015
- Acted as a subject matter expert, guiding colleagues on process-related inquiries.
- Streamlined team communication, improving coordination, and timely task completion.
- Led root cause analysis on process failures, preventing recurrence.
- Developed documentation and training programs to improve employee understanding and onboarding.
- Evaluated vendor proposals, ensuring cost-effective decisions aligned with organizational goals.
- Supervised a team of process associates, fostering accountability, and skill development.
- Used SAP (Compass) and other tools for financial checks, reconciliations, and reporting.
- Handled escalations, managed the SFDC team, and supported order management.
Process Executive (US Nielsen - Media Research)
Tata Consultancy Services
04.2008 - 04.2010
- Coding and classifying commercials.
- Assisting the team leader with daily activities.
- Preparing schedules.
- Handling escalation calls.
- Providing on-the-job assistance and floor support for team members.
Senior Customer Support Executive ( Tiscali – UK Process)
CLI3L e-Services Limited
01.2005 - 02.2008
- Verifying and validating customer details
- Handling customer queries via phone, email, and chat
- Providing assistance with equipment installation
- Offering technical support
- Managing billing and payment collection
- Communicating with UK banks regarding payments
- Activating and deactivating customer accounts
PCB Designer
Icon Microcircuits & Software Technologies
01.2001 - 12.2003
- Product and system design and development.
- Engineering support for system installation and commissioning.
- Documentation of developed systems and software products.
- Troubleshooting and maintenance of existing systems.
- Training and support for end-users.
- Continuous improvement of product performance and reliability.
Education
Bachelor of Engineering - Instrumentation & Control
Sathyabama Engineering College
Chennai06-2000
Higher Secondary Education - Computer Science
Vanavani Matriculation Higher Secondary School
Chennai 04.2001 -
High School Education - undefined
Smt. Malathi Matriculation Higher Secondary School
ChennaiSkills
Quality assurance systems
Problem-solving
Internal auditing
Quality training
EXTRACURRICULAR ACTIVITIES
I received certificates and medals in athletics. Certified by the District Commissioner for participation in the South Madras Bharat Scouts and Guides Patrol Leaders Training Program. Awarded a Certificate of Appreciation by the Youth Public Social Society for valuable service in the fund-raising program to aid orphans. I received certificates and medals in athletics. Certified by the District Commissioner for participation in the South Madras Bharat Scouts and Guides Patrol Leaders Training Program. Awarded a Certificate of Appreciation by the Youth Public Social Society for valuable service in the fund-raising program to aid orphans.
Certification
Completed “Six Sigma Black Belt: Lean Six Sigma Black Belt” course.
PERSONAL PROFILE
Date of Birth: 23-Sep-1978 Gender: Female Location: Chennai Nationality: Indian Marital Status: Married Languages: English, Tamil (read, write, speak) Contact Number: 7010239757 Email: suryapriya_r@yahoo.com Signature: Suryapriya
Timeline
Quality Manager
HCL
08.2021 - Current
Team Leader (Quality)
Hewlett Packard Enterprise
07.2017 - 08.2019
Process Specialist (Honeywell – Supply Chain Management)
Infosys
06.2012 - 02.2015
Process Executive (US Nielsen - Media Research)
Tata Consultancy Services
04.2008 - 04.2010
Senior Customer Support Executive ( Tiscali – UK Process)
CLI3L e-Services Limited
01.2005 - 02.2008
Higher Secondary Education - Computer Science
Vanavani Matriculation Higher Secondary School
04.2001 -
PCB Designer
Icon Microcircuits & Software Technologies
01.2001 - 12.2003
High School Education - undefined
Smt. Malathi Matriculation Higher Secondary School
Bachelor of Engineering - Instrumentation & Control
Sathyabama Engineering College