SURYA ROSHINI B G
Bangalore
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Leader – CTAS Account Opening, Closure & Maintenance | Global Markets
Northern Operating Services Pvt Ltd
Bangalore
08.2021 - Current
- Lead global operations for client account lifecycle management across 105 markets, ensuring SLA adherence and process efficiency.
- Drive regulatory and market change projects, overseeing end-to-end implementation with global stakeholders.
- Lead strategic discussions with network managers and sub-custodians, improving market relationships and service quality.
- Oversee internal and external audits, ensuring zero non-compliance findings through strong process controls.
- Act as escalation point for critical issues and risk events, mitigating operational, reputational, and compliance risks.
- Conduct team performance reviews and succession planning; coach high-potential employees for leadership roles.
- Initiated and led automation initiatives, reducing manual effort and operational errors.
Technical Coordinator – Physicals Income, Entitlements
Northern Operating Services Pvt Ltd
Bangalore
12.2018 - 08.2021
- Managed transitions of complex income processes, ensuring seamless handover and delivery.
- Reduced operational risk through targeted control enhancements and training protocols.
- Designed and delivered cross-team knowledge sessions and built subject matter expertise within the department.
- Executed dividend reinvestment, maturity handling, and private placement income operations.
- Drove KPI monitoring and contributed to monthly business reviews (MBRs) with senior leadership.
Senior Analyst & Analyst – Market Claims, Entitlements
Northern Operating Services Pvt Ltd
Bangalore
12.2014 - 12.2018
- Managed global income claims and reconciliations across equity, bond, and repo products.
- Handled end-to-end process for incoming/outgoing market claims, including wire reconciliation and stakeholder coordination.
- Led team-level quality control and supervised new analyst onboarding and mentorship.
- Actively contributed to SLA reporting, operational dashboards, and root cause analysis (RCA) of discrepancies.
Education
M.Com - Finance & Taxation
Shri Bhagavan Mahaveer Jain College
Bangalore01.2014
B.Com - Accounts & Taxation
SSMRV Degree College
Bangalore01.2012
Pre-University Course (PUC) -
SSMRV PU College
Bangalore01.2009
Skills
- Operational strategy and execution
- Global stakeholder management
- Risk and compliance oversight
- Process optimization and automation
- Regulatory transformation
- People leadership and coaching
- Project management
- Financial market infrastructure
- KYC and AML compliance
- CASS management
- Market documentation expertise
- Power BI proficiency
- BaNCS knowledge
- Excel expertise
- Python programming
Certification
Pursuing Data Analyst course from IBM (Simpli learn).
Accomplishments
- Successfully led end-to-end management of client account services across 105 markets.
- Recognized for consistent delivery in risk-sensitive environments, with zero major audit findings.
- Spearheaded automation projects that cut manual processing time by 30%.
- Played a key role in global regulatory change programs impacting multiple markets.
- Mentored over 20 analysts and built strong bench strength across multiple functions.
Tools
- Excel (Advanced: PivotTables, VLOOKUP)
- Power BI
- Microsoft Office Suite (Word, PowerPoint, Outlook)
- BaNCS
- MTS
- (SQL)
Timeline
Team Leader – CTAS Account Opening, Closure & Maintenance | Global Markets
Northern Operating Services Pvt Ltd
08.2021 - Current
Technical Coordinator – Physicals Income, Entitlements
Northern Operating Services Pvt Ltd
12.2018 - 08.2021
Senior Analyst & Analyst – Market Claims, Entitlements
Northern Operating Services Pvt Ltd
12.2014 - 12.2018
M.Com - Finance & Taxation
Shri Bhagavan Mahaveer Jain College
B.Com - Accounts & Taxation
SSMRV Degree College
Pre-University Course (PUC) -
SSMRV PU College