Summary
Overview
Work History
Education
Skills
Timeline
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Suryendu Sangam Samal

Suryendu Sangam Samal

Bengaluru

Summary

A seasoned IT Delivery Manager with over 14 years of comprehensive experience in leading large-scale IT modernization initiatives and optimizing production environments. Proficient in project management, stakeholder engagement, and risk mitigation, ensuring the successful delivery of complex projects while adhering to organizational standards. Expertise in managing cross-functional teams and implementing ITSM practices to enhance operational efficiency and quality. Demonstrated ability to drive change management processes and facilitate smooth transitions, all while maintaining a strong focus on resource optimization and continuous improvement.

Overview

14
14
years of professional experience

Work History

Program Manager

Societe Generale
Bengaluru
01.2023 - Current
  • Delivered ē8M+ portfolio of IT modernization project for client.
  • Led cross functional team of 33 people spread across Development, QA, architecture, DevOps.
  • Focused on re usability, CI/CD adoption, process standardization to have linear road map with stable quality delivery.Liaised with both architects(Tech and Functional) to align team delivery with organization's standard.
  • Arranged periodic governance (Opco and Steerco) with stakeholders, sponsors to ensure progress is tracked and status (including risk, alerts) are raised proactively.
  • Meticulous planning and execution of change management to ensure users are on-boarded smoothly.

Chapter Manager

Societe Generale
Bengaluru
01.2021 - 01.2023
  • Responsible for Production environment of a department( 10 applications).
  • Complete ownership for identifying, keeping track, reporting and remediation of various intrinsic risks.
  • Handle audit queries and recommendations (Internal and External) in due time with effective planning and bandwidth execution.
  • Implemented ITSM practices and ideated KPIs to ensure Production health is well measured and articulated to all stakeholders.
  • Focused on resource optimization through automation, proactive monitoring, building resiliency.
  • Handled offshoring of applications with detailed transition plan, RACI, shadow period and resource planning.

Lead Chapter

Societe Generale
Bengaluru
08.2018 - 01.2021
  • Define and deploy standardized production practices across multiple applications.
  • Ideate, formalize KPIs to track Production quality, formulate and implement ways to improve. Showcase the same with relevant concise details.
  • Effectively manage Production FTE across project teams, act as Product owner for prioritization of defects, Prod incidents.
  • Trend analysis for continuous improvement in Production quality, customer experience.
  • Define SLA, obtain business signoff. Monitor and revise if necessary.

Senior Software Engineer

Societe Generale
Bengaluru
08.2016 - 08.2018
  • Worked as L3 production team member including skills on Documentum, JAVA.
  • Complete ownership of Production as last point of escalation.
  • Identify recurring incident, raise problem tickets.
  • Perform bug fix and enhancements for complete closure of issue.

Senior Consultant

Capgemini India Private Limited
Bengaluru
08.2014 - 08.2016
  • Worked at client location, i.e. Societe Generale
  • Worked as L3 Support engineer involving skills on Documentum, JAVA.
  • Identify recurring incident, raise problem tickets.
  • Perform bug fix and enhancements for complete closure of issue.

Senior Systems Engineer

Tata Consultancy Services
Bengaluru
01.2011 - 08.2014
  • Worked as L2, L3 tam member involving skills on Documentum, JAVA.
  • Interaction with end users from all regions (ASIA, EMEA, AMER)
  • Complete adherence to data confidentiality, privacy protocols as part of healthcare domain.

Education

B.tech - Computer Science

Biju Pattanaik Univeristy of Technology
Bhubaneswar

Skills

  • Project management
  • Stakeholder Engagement
  • Budgeting and Resource allocation
  • Project Governance and Risk Mitigation
  • Vendor Management
  • Risk and Issue Management
  • Change Management
  • Team Management
  • Offshore/ Onshore team leadership
  • Offshoring and transition
  • Service Management
  • Team building
  • Major Incident Management
  • ITSM Implementation
  • SLA implementation
  • Audit compliance
  • Agile projects

Timeline

Program Manager

Societe Generale
01.2023 - Current

Chapter Manager

Societe Generale
01.2021 - 01.2023

Lead Chapter

Societe Generale
08.2018 - 01.2021

Senior Software Engineer

Societe Generale
08.2016 - 08.2018

Senior Consultant

Capgemini India Private Limited
08.2014 - 08.2016

Senior Systems Engineer

Tata Consultancy Services
01.2011 - 08.2014

B.tech - Computer Science

Biju Pattanaik Univeristy of Technology

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Suryendu Sangam Samal