Susama Pradhan

• Managed ERP system implementation and upgrades across multiple departments.
• Coordinated cross-functional teams to ensure successful implementation of ERP projects.
• Collaborated with cross-functional teams to clarify business requirements for effective ERP solutions.
• Led end-to-end ERP operations across retail, warehouse, and supply chain functions using Ginesys ERP.
• Strengthened master data governance and inventory accuracy through standardized ERP processes.
• Managed inventory controls, stock audits, UAT testing, user training, and change management initiatives.
• Developed management dashboards with Reflections Narayani and Instinct Analytics, enhancing real-time business visibility.
• Streamlined MIS and operational reporting, enabling quicker decision-making.
• Delivered actionable business insights through analytics and reporting.
• Implemented Excel-based automation tools to reduce manual reporting efforts and enhance efficiency.
• Utilized technologies such as Ginesys ERP, Reflections Narayani, Instinct Analytics, SQL, Power BI, and advanced Excel automation.
• Analyzed user requirements, processes and data flows to optimize system design.

• Delivered Retail ERP functional consulting, business process optimization, and automation initiatives to improve operational efficiency.
• Developed SOPs, delivered end-user training, and collaborated with cross-functional teams to enhance ERP adoption and system utilization.
• Conducted operational audits, ensured process compliance, and provided recommendations for continuous improvement.
• Managed functional queries from Board Members, senior management, and Chartered Accountants (CA), providing timely business and system solutions.
• Designed customized web reports and trained users in reporting, analytics, and data-driven decision-making.

• Provide Strategic support for ERP-related projects, ensuring timely completion, scope adherence, and successful delivery.
• Acted as primary liaison between the organization and ERP vendors, facilitating effective communication and prompt issue resolution.
• Fostered collaborative relationships between IT, business teams, and end users to clarify requirements, deliver tailored solutions, and enhance communication.
• Assist in project planning, execution, monitoring and leveraging expertise to drive project success.
• Supervise the testing of new features and changes, guaranteeing through quality assurance before deployment.
• Manage and maintain accurate records of support activities, issue resolution, and system changes, ensuring knowledge retention and facilitating data driven decision making.
• Develop, update and refine user manual and support documentation to ensure clarity, relevance and ease of use.
• Oversaw escalations of complex issues to senior management, department heads, or external vendors, achieving effective resolutions and minimizing downtime.

• Led the comprehensive finance migration process for ERP implementation, coordinating with finance, IT, and other departments to assess business needs and ensure seamless alignment with ERP functionalities, encompassing planning, execution, and post-implementation support.
• Oversaw retail ERP, building strong relationships with business operational teams to enhance collaborative efforts.
• Managed Unicommerce platform, streamlining order processing, inventory management, and fulfillment operations for improved workflow.
• Integrated Unicommerce with other software systems, ensuring seamless data flow and process automation through collaboration with cross-functional teams.
• Oversaw B2B operations, enhancing client interactions and streamlining processes for better service delivery.
• Implemented E-invoice and E-way Bill systems, streamlining invoicing processes to support efficient financial operations.
• Configured and customized web reports to provide real-time analytics, supporting data-driven decision-making processes.
• Collaborated with Qlik Sense, Easy Rewards, and EasyMyGST teams to enhance reporting processes.
• Managed Master Database and conducted monthly operational audits.

• Provided functional support and collaborated with stakeholders to optimize ERP-driven business operations.
• Conducted ERP training, prepared user documentation, and facilitated onboarding to improve user adoption and process compliance.
• Designed and developed customized web reports to support business analysis and operational decision-making.
• Acquired end-to-end retail business operations knowledge, including ERP workflows, inventory, sales, and business processes.

Retail ERP Functional Consultant & Business Process Specialist

• Delivered hands-on training sessions for new employees on store operations to streamline onboarding process.
• Created training materials for operational procedures and safety protocols to ensure compliance and efficiency.
• Led workshops to improve team skills in customer service and product knowledge, enhancing customer experience.

• Led the successful implementation of ERP projects, ensuring alignment with organizational goals.
• Coordinated project timelines, resources, and deliverables to ensure on-time completion and alignment with strategic objectives.
• Implemented and maintained master data management processes to enhance data accuracy and consistency across ERP system.

• Oversaw inventory data verification and implemented stock management strategies, improving accuracy of warehouse operations.
• Conducted regular stock audits, reconciling physical and system stock levels.
• Configured and customized web reports to provide real-time analytics, supporting data-driven decision-making processes.
• Coordinated export/import purchase processes, streamlining procurement activities and enhancing team collaboration.

• Led implementation of Ginesys project, managing ERP master data to optimize operational workflows.
• Successfully migrated finance operations from Tally to Ginesys.
• Oversaw organization and user security settings to strengthen data protection measures.
• Managed Sales & Distribution, Purchase, and Stock Audit verification to ensure precise inventory management.
• Conducted inventory data verification and managed stock to ensure accuracy and availability.

• Managed organization security settings and document management to streamline operations.
• Led business administration initiatives, focusing on security control settings, back office operations, POS user security, and inventory management.
• Leading ERP Project Migration Team and overseeing Master Data management for Ginesys, Retail Graph, Tally, and Yew POS.
• Negotiated with vendors to secure competitive quotes that improved cost-effectiveness.
• Applied best practices for vendor management to optimize pricing and service quality. for quality and price optimization.
• Managed a team of 75 employees across admin and payroll, accounts, and audit functions, delivering analytical reporting to support decision-making.
• Collaborated with government audit teams to ensure regulatory compliance and enhance process efficiency.