Susanta Das
Kolkata
Summary
To work in a challenging environment with a scope for future progress. position. Successful at staying observational and motivating in high-stress environments. Committed to worker safety and top-of-the-line quality assurance for better company and personal growth.
Overview
6
6
years of professional experience
Work History
Process Lead, TAA Emp Svcs-HR
Amazon Development Center (India) Private Limited
Kolkata
2023.10 - Current
- Processing pay files for 7 countries across 30+ locations/sites under APAC and EMEA regions by building, deploying new projects in TAA solutions
- Leading team of 45 members for daily, weekly, monthly production deliverables
- Monitoring ticketing systems to ensure positive flow of queries in a timely manner
- Product development by collaborating with multiple stakeholders at a time
- Manage end-to-end escalation & resolutions for inbound queries documenting SOP, BRD, RCA for process optimization
- Preparing WBR and developing PTG actions
- Audit and perform data analysis on pain points for developing metrics
- Manage quality audits to ensure reduced defect items
- Working on eliminating manual workload with new automation.
Sr. CTK Associate, Emp Svcs-Hr Time
Amazon Development Center (India) Private Limited
Kolkata
2020.12 - 2023.10
- Worked on process development ensuring elimination of redundant steps resulting time saving projects
- Key achievements in Process Improvement: 1.2 FTE savings P/A, 426.79 Hours savings P/A, 4 Pay Defect Savings P/A
- Worked on key transitions for CTK right from day 1 on new manual projects for Work Events team
- Partnered with leads and project managers on dive deep and call out process gaps to build simplified work procedures addressing better quality and time saving metrics
- Training and educating new hires on existing projects to ensure smooth buildup for additional support required in peak timings
- Coordinated with internal team and resources to deliver highest standards of accuracy and frustration free experience
- Worked on escalations impacting company image related to pay defects, customer experience, user experience and internal metrics.
CTK Associate, Emp Svcs-Hr Time
Amazon Development Center (India) Private Limited
Kolkata
2019.09 - 2020.12
- Worked as stretch Quality Analyst tracking payment defects and working throughout with OPS Team
- Auditing transactions and ensuring appropriate and effective resolution has been made to the issue raised
- Worked on Payroll Corrections Delta Team supporting US, Canada, Mexico executing payroll transactions in an accurate and timely fashion, in alignment with volume metrics established for the work unit
- Worked effectively as a team member, sharing responsibility, providing support and maintaining communication.
Business Associate
Aargee Staffing Services Pvt. Ltd. ( TCS )
2018.07 - 2019.08
- Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database
- Determines requirements by working with customers
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Keeps equipment operational by following established procedures; reporting malfunctions
- Updates job knowledge by participating in educational opportunities.
Education
Bachelor of Commerce -
W.B.S.U
01.2019
Intermediate -
Sacred Heart Day High School, West Bengal Board
01.2014
Matriculation -
Sacred Heart Day High School, West Bengal Board
01.2012
Skills
- MS Office
- Internet Applications
- Problem Solving
- Time Management
- Communication
- Collaboration
- Flexibility
- Adaptability
- Team Work
- Customer Service
- Technology Integration
- Production Scheduling
- Time management abilities
- Quality Assurance
- Risk mitigation strategies
- Continuous Improvement
- Data Collection
- Effective Communication
Personal Information
Date of Birth: 06/18/96
Languages
- English
- Bengali
- Hindi
References
Available on request
Hobbies and Interests
- Traveling
- Football
- Competitive Gaming
- Music
Accomplishments
- Multiple employee of the quarter recognitions.
- Process improvement recognitions.
- Accolades from leaders of different organizations within Amazon.
- Strong positive feedbacks from clients.
References
“professional references upon request”
Timeline
Process Lead, TAA Emp Svcs-HR
Amazon Development Center (India) Private Limited
2023.10 - Current
Sr. CTK Associate, Emp Svcs-Hr Time
Amazon Development Center (India) Private Limited
2020.12 - 2023.10
CTK Associate, Emp Svcs-Hr Time
Amazon Development Center (India) Private Limited
2019.09 - 2020.12
Business Associate
Aargee Staffing Services Pvt. Ltd. ( TCS )
2018.07 - 2019.08
Bachelor of Commerce -
W.B.S.U
Intermediate -
Sacred Heart Day High School, West Bengal Board
Matriculation -
Sacred Heart Day High School, West Bengal Board
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