Sushant Kumar
Navi Mumbai
Summary
Dynamic IT Project Manager with a proven track record at CSB BANK, specializing in enhancing banking operations and customer experiences through innovative technology solutions. Expert in API integration and middleware optimization, coupled with exceptional team leadership and problem-solving skills. Achieved seamless bill payment integrations and developed a customer-centric platform, driving cross-sell opportunities and workforce development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Project Manager
CSB BANK
Mumbai
01.2023 - Current
- Automated banking operations with ServiceNow for covenant tracking and RC generation
- Developed Customer 360 platform to enhance cross-sell opportunities for contact centers and branch users
- Integrated Bharat Bill Payment System with Internet and mobile banking channels
- Led API integration, workflow design, and AD2 deployment for secure international remittances
- Built an eLearning platform with LDAP and role-based access controls
- Optimized middleware APIs for improved performance and reliability
- Customized JIRA workflows to streamline project management
- Troubleshoot backend and middleware application issues
- Developed APIs using IBM App Connect and API Connect
- Coordinated with vendors on technical and functional requirements for application development
- Provided technical and functional guidance to the team on issue resolution
Releationship Manager
ICICI Bank
Mumbai
03.2023 - 09.2023
- Cultivated a positive work environment and exceeded sales goals through cross-selling
- Promoted team collaboration and identified growth opportunities
Education
Post Graduate Diploma In Banking -
Manipal Acadamy of Higher Education
Manipal06-2022
Mechanical Engineering -
KIIT University
Bhubaneswar09.2020
Skills
- Project Management
- Project Planning
- Project Implementation
- Team management
- Strong problem-solving skills
- Vendor Management
- IBM App Connect
- API
- ServiceNow
- C#
- Vbnet
- JavaScript
- PL/SQL
- Excel
- HTML5
- CSS
- Software and web application development
- Agile methodology
- Jira
Certification
.NET Full Stack Developer, 10/01/22, 12/01/22
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Releationship Manager
ICICI Bank
03.2023 - 09.2023
IT Project Manager
CSB BANK
01.2023 - Current
Post Graduate Diploma In Banking -
Manipal Acadamy of Higher Education
Mechanical Engineering -
KIIT University
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