Sushant Kumar
IT Project Manager
Navi Mumbai,MH
Summary
Dynamic IT Project Manager with a proven track record at CSB BANK, specializing in enhancing banking operations and customer experiences through innovative technology solutions. Expert in API integration and middleware optimization, coupled with exceptional team leadership and problem-solving skills. Achieved seamless bill payment integrations and developed a customer-centric platform, driving cross-sell opportunities and workforce development.
Overview
2
2
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
IT Project Manager
CSB BANK
Navi Mumbai, Maharashtra
01.2023 - Current
- Automated banking operations using ServiceNow for covenant tracking and RC generation
- Developed the Customer 360 platform to enhance cross-sell opportunities for contact centers and branch users
- Integrated Bharat Bill Payment System with Internet and mobile banking channels
- Led API integration, workflow design, and AD2 deployment for secure international remittances
- Built an eLearning platform incorporating LDAP and role-based access controls
- Optimized middleware APIs to enhance performance and reliability
- Customized JIRA workflows for streamlined project management
- Troubleshoot backend and middleware application issues to ensure seamless functionality
- Developed APIs using IBM App Connect and API Connect
- Coordinated with vendors on technical and functional requirements for application development
- Provided technical and functional guidance to team members on issue resolution
- Created an onboarding platform for retail and corporate customers on the ServiceNow platform
- Gained deep exposure to IGLMS integrated with PFMS
Releationship Manager
ICICI Bank
Mumbai, Maharashtra
03.2023 - 09.2023
- Cultivated a positive work environment and exceeded sales goals through cross-selling
- Promoted team collaboration and identified growth opportunities
Education
Post Graduate Diploma In Banking - Banking
Manipal Acadamy of Higher Education
Manipal 10.2021 - 06.2022
Mechanical Engineering - Mechanical Engineering
KIIT University
Bhubaneswar 08.2016 - 06.2020
Skills
- Project Management
- Project Planning
- Project Implementation
- Team management
- Strong problem-solving skills
- Vendor Management
- SDLC
- IBM App Connect
- API
- ServiceNow
- C#
- Vbnet
- JavaScript
- PL/SQL
- Excel
- HTML5
- CSS
- Software and web application development
- Agile methodology
- Jira
Certification
.NET Full Stack Developer, 10/01/22, 12/01/22
Languages
Hindi
First Language
English
Proficient (C2)
C2
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Team Building / Company RetreatsCompany CultureHealthcare benefitsPersonal development programsStock Options / Equity / Profit SharingCareer advancementFlexible work hoursTimeline
Releationship Manager
ICICI Bank
03.2023 - 09.2023
IT Project Manager
CSB BANK
01.2023 - Current
Post Graduate Diploma In Banking - Banking
Manipal Acadamy of Higher Education
10.2021 - 06.2022
Mechanical Engineering - Mechanical Engineering
KIIT University
08.2016 - 06.2020
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