Seasoned business head with an in-depth experience in delivering exceptional customer experience, creating lean and highly efficient departments. Offering 12 years of progressive experience and insight earned by leading various functions.
Volt Money is among India's biggest lender in the LAMF Space. My team manages the distribution, operations and support for all our verticals (B2C, B2B, B2B2C)
• Manage a team of over 80+ FTE's across all verticals. Handle the sales, support and operations for all BU's
• Manage a loan book of over INR 600cr, with a monthly successful loan applications of over 25,000
• Leading our support BU, with a monthly inflow of over 20,000 customer queries
• Manage the operations team, that coordinates the loan process across 3 lenders.
Delivering Exceptional Customer Experience
undefinedSix Sigma Green Belt Certification
Improved the CSAT score by 3500 bps for Juno Finance
Launched 3 new products for Volt Money based on user feedback, within the first month of my leadership
Automated 57% of the user traffic using bot automation and self help for Juno Finance
Reduce the operational cost of running the support department by 32% for Juno Finance