Sushant Patil
System Engineer
Pune
Summary
Dynamic System Engineer with proven expertise at Tech Mahindra in ensuring 24/7 infrastructure availability and incident management. Skilled in troubleshooting and root-cause analysis, I excel in delivering high-quality technical support while fostering user satisfaction. Adept at coordinating critical incident resolutions, I thrive in fast-paced environments, driving operational excellence and ITIL compliance. Exercised a high level of independent judgment, decision making, creativity and initiative.
Strong focus on team collaboration and adaptability to evolving project requirements. Reliable problem-solver with passion for achieving optimal results.
Systems professional prepared to deliver high standards and impactful results. Known for strong teamwork and adaptability, with focus on innovation and reliability. Skills include systems analysis and project management, valued for meticulous attention to detail and proactive approach.
Developed skills in collaborative, fast-paced technical environment, focusing on system architecture and integration. Transitioning into new field with strong background in troubleshooting and optimizing complex systems. Excited to bring analytical thinking and solutions-driven approach to new challenges.
Overview
3
3
years of professional experience
3
3
Languages
Work History
System Engineer
Tech Mahindra
10.2024 - Current
- Working in IT Command Center operations, ensuring 24/7 infrastructure availability.
- Monitoring critical servers, applications, and network components to prevent business impact.
- Handling incident management using ServiceNow, ensuring resolution within SLA.
- Performing proactive health checks and resolving alerts before escalation.
- Coordinating with multiple service lines to resolve critical P1/P2 incidents.
- Responding to alerts, analyzing root causes, and ensuring quick restoration of services.
- Managing user service requests and ensuring adherence to ITIL processes.
Trainee Systems Engineer
Precision Infomatic Private
12.2022 - 10.2024
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
Provided expert support for end-users, ensuring optimal system performance and user satisfaction. - Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
- Provided L2 support for infrastructure and end-user environments.
- Dedicated support engineer for the UPS project, along with support for other projects.
- Delivered technical support via calls, emails, chat, remote sessions, and web tickets.
- Worked extensively on ServiceNow (SNOW) with proper priority and severity handling.
- Hands-on experience with Active Directory (user account management, password resets).
- Installation and configuration of Windows OS, SCCM client, and enterprise applications.
- Managed IT asset inventory, deployment, and compliance as per IT policies.
- Troubleshot issues related to firewalls, proxies, and SDN at the L2 level.
- Installed and configured antivirus and security tools.
- Independently resolved tickets within defined SLA timelines.
- Escalated complex issues to the appropriate teams to ensure a quick resolution.
- Gained foundational knowledge of CCNA, DNS, DHCP, and enterprise networking.
- Maintained high customer satisfaction through effective communication and support.
Education
Bachelor of Engineering -
North Maharashtra University
Jalgaon, India 04.2001 -
Skills
Troubleshooting, IT infrastructure, Hardware and software installation, Technical Support
Timeline
System Engineer
Tech Mahindra
10.2024 - Current
Trainee Systems Engineer
Precision Infomatic Private
12.2022 - 10.2024
Bachelor of Engineering -
North Maharashtra University
04.2001 -