Sushant Shinde

• SDWAN ,Responsible for handling IT Operations, Infra, Cybersecurity, budgeting, Team management, BCP, Innovation, and Digital Transformation
• Recognized as a star employee for several quarters.
• Implemented and developed operational standards, policies and procedures.
• Held monthly meetings to create business plans and workshops to drive successful IT Operations.
• Provided strong leadership to enhance team productivity and morale.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Mentored junior staff members for skill development and career progression within the organization.
• Consolidated vendors and renegotiated contracts to optimize costs.
• Executed appropriate staffing and budgetary plans to align with business forecasts.
• Negotiated high-value contracts with new suppliers, securing better pricing and terms, which improved profit margins.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Developed capacity planning strategies for future growth ensuring long-term stability and scalability of company''s IT infrastructure.
• Managed IT infrastructure projects from conception to completion, ensuring timely delivery and adherence to budget constraints.
• Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
• Enabled seamless scalability of the company''s IT infrastructure through careful capacity planning and strategic resource allocation decisions.
• Built IT infrastructure to support key business strategies and evolving processes.
• Ensured compliance with company policies regarding information security through regular audits of confidential documents and access controls.
• Evaluated emerging technologies, staying current on industry best practices and trends in information security.
• Maintained confidentiality when handling sensitive financial data, adhering to company policies regarding information security.
• Assisted in the development of company-wide information security policies related to user account management practices.
• Maintained a strong understanding of relevant laws and regulations governing information security practices within the industry context.

working on latest technologies like Power Bi dashboards, Data lake, DPDPA, ISO recertification, Copilot for the organization, ICCC, SDWAN, Azure, SAP Raise, Clod adoption etc

• Project management and job control responsibilities.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Identified plans and resources required to meet project goals and objectives.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in team's ability to deliver results.
• Led a team of junior engineers, ensuring timely delivery of high-quality support services to clients.
• Worked closely with product management teams to identify potential areas for enhancement based on customer feedback and usage patterns observed during support engagements.
• Streamlined troubleshooting processes for improved issue resolution times and minimized downtime.
• Improved overall system stability by conducting thorough root cause analysis on recurring issues and implementing corrective actions.
• Increased customer satisfaction by efficiently resolving technical issues and providing exceptional support.
• Proactively identified trends in technical issues, implementing preventative measures to reduce future occurrences.
• Maintained strong relationships with key clients through regular communication and personalized support strategies.
• Served as the primary point of contact for escalated issues, collaborating with cross-functional teams to achieve timely resolutions.
• Managed multiple project timelines simultaneously, ensuring all deliverables were met within established deadlines without sacrificing quality or customer satisfaction levels.
• Reduced ticket response time by automating routine tasks and optimizing workflows within the support team.
• Championed the adoption of new tools and technologies to enhance the efficiency and effectiveness of the technical support team''s operations.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Maintained open communication by presenting regular updates on project status to customers.
• Reported regularly to managers on project budget, progress, and technical problems.

• Server Administration (L1, L2)
• Network Monitoring (L1)
• Desktop Support (L0, L1, L2)
• Increased team productivity with introduction of agile methodologies, fostering collaborative work environment.
• Developed and maintained strong relationships with clients, understanding their needs and delivering custom solutions.
• Maintained service schedule for software and hardware.
• Performed scheduled service work, installations, testing and repairs.
• Executed troubleshooting and server support in both in-person and remote situations.
• Collaborated with IT department staff to enhance network-based technologies.
• Collaborated effectively with cross-functional teams for seamless integration of new applications into existing infrastructure.
• Proactively monitored system logs for potential problems, allowing for early identification and resolution before impacting productivity.
• Developed comprehensive documentation on server administration procedures, contributing to efficient knowledge transfer within the IT team.
• Conducted training sessions for junior administrators on Windows Server management techniques, fostering professional growth within the team.
• Delivered outstanding end-user support by quickly resolving escalated Windows Server-related issues.
• Reduced downtime with proactive system monitoring and prompt troubleshooting of server issues.
• Optimized resource utilization by analyzing system usage patterns and adjusting hardware allocations accordingly.
• Ensured compliance with industry regulations by conducting regular audits on server configurations and access controls.
• Ensured smooth business continuity during disaster recovery scenarios through rigorous testing of backup strategies and communication protocols.
• Contributed to cost savings by consolidating servers using virtualization technologies such as Hyper-V and VMware.
• Upgraded outdated hardware components in a phased manner, reducing risk while maximizing return on investment.
• Enhanced network security by employing data encryption, firewalls, and intrusion detection systems.
• Increased server efficiency by optimizing Windows Server configurations and implementing timely updates.
• Collaborated with IT team to design and deploy scalable server infrastructures for expanding business needs.
• Streamlined Windows Server installations by creating customized deployment templates and automation scripts.
• Implemented automated backup solutions, ensuring data protection and quick recovery in case of emergencies.
• Tested software remotely and onsite for server sets to maintain operational readiness.
• Integrated and updated software products to boost system compatibility.
• Orchestrated integration and communication of software upgrades.
• Configured and tested Windows Server operating systems with roles features.
• Conducted routine and emergency maintenance of assigned data center equipment.
• Used Retina and HBSS to secure systems against STIG guidelines.
• Detailed upcoming software upgrades and system sprints to team members.
• Attended meetings to deliver status reports to key stakeholders.