SUSHANTA CHAKRABORTY
Infrastructure Team Lead SAN And NAS Operation
Bhubaneshwar,OD
Summary
Storage and Infrastructure SME with 18 years of experience designing, implementing, and operating enterprise SAN, NAS, and object storage environments across data centers and cloud. Proven track record in data center and DR operations, incident and escalation management, storage design and migrations, automation using Python & Ansible, and cross-functional leadership. Strong working knowledge of NetApp, EMC/Unity, IBM Storwize, Pure Storage, HPE 3PAR, Storage GRID, and cloud storage (Azure). ITIL V3 EXIN, Azure certified and experienced with enterprise monitoring and ITSM tools.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
20
20
years of professional experience
Work History
Team Lead SAN and NAS Storage and Mainframe Hardware
IBM India Pvt Ltd
12.2024 - Current
- Lead a team of 5 storage engineers managing SAN, NAS and mainframe hardware for a government financial client.
- Oversee site operations from IBM’s side: onboarding hardware and racks, capacity & performance reviews, health checks and P1 incident resolution.
- Drive troubleshooting, performance tuning and coordinate customer interactions for requirements and change approvals.
- Provide training, knowledge transfer and mentor team members; maintain operational documentation and runbooks.
Project Lead IT Infrastructure (Linux, SAN Storage, Cloud)
Kyndryl India Pvt Ltd
04.2017 - 12.2024
- Project lead and SME for SAN/NAS, Linux teams and cloud storage; managed incidents, changes and problem management activities.
- Designed and delivered medium-complexity IT infrastructure projects, controlled progress, quality and budgets.
- Principal contact for project escalations; drove transition to operations and release planning.
- Managed storage lifecycle: provisioning, data migrations, replication, DR exercises and integration with virtualization stacks.
- Oversaw Azure cloud activities and hybrid-cloud storage design.
Senior IT Specialist (Data Center CCTNS Assam Police)
HCL Technologies
07.2015 - 04.2017
- Administered IBM Storwize V7000 with external IBM DS5100; performed LUN creation, pool management, mirroring, host mapping and daily maintenance.
- Managed HP 3PAR administration, Cisco MDS 9000 switching and zoning, SAN hardware installations and firmware updates.
- Administered backups with HP Data Protector integrated with IBM TS3100 tape library; media inventory and encryption features.
- Responsible for vendor coordination, RMA and hardware escalation closures.
Customer Support Executive
IBM India Pvt Ltd
03.2012 - 07.2015
- Provided after-sales support for IBM storage and servers across Northeast India.
- Performed installations, firmware upgrades and on-site troubleshooting for customers including Indian Railways, telecom operators and government bodies.
- Managed spare parts inventory, warranty vendor coordination and SLA compliance.
- Supported OS environments: IBM AIX/Linux, Windows Server.
Resident Service Engineer / System Administrator
Kaizen IT Services (IBM Off-role)
06.2007 - 02.2012
- Resident engineer for ONGC HPC datacenter: IBM System X clusters, IBM DS4700 SAN storage, tape libraries and Red Hat Linux administration.
- Managed datacentre asset and infrastructure, maintained SLAs and performed OS install/configuration and hardware maintenance.
- Worked on CBDT/Income Tax datacentre project: Windows Server, IBM DS 4K storage and antivirus administration.
Service Engineer
Integrated Systems and Services (Wipro Off-role)
09.2005 - 04.2007
- Onsite service engineer providing hardware and storage support for enterprise customers; assisted with SAN and server installs and maintenance.
Education
PG Program - Management
IMT
Ghaziabad, IndiaBachelor of Business Administration - undefined
KKHSOU State University
Guwahati, IndiaDiploma - Electronics & Telecommunication
P.O.W.I.E.T, Jorhat Govt. Polytechnic
Jorhat, IndiaHSSLC (10+2) - undefined
AHSEC
Guwahati, IndiaHSLC - undefined
SEBA
Guwahati, IndiaSkills
NetApp ONTAP specialist
Timeline
Team Lead SAN and NAS Storage and Mainframe Hardware
IBM India Pvt Ltd
12.2024 - Current
Project Lead IT Infrastructure (Linux, SAN Storage, Cloud)
Kyndryl India Pvt Ltd
04.2017 - 12.2024
Senior IT Specialist (Data Center CCTNS Assam Police)
HCL Technologies
07.2015 - 04.2017
Customer Support Executive
IBM India Pvt Ltd
03.2012 - 07.2015
Resident Service Engineer / System Administrator
Kaizen IT Services (IBM Off-role)
06.2007 - 02.2012
Service Engineer
Integrated Systems and Services (Wipro Off-role)
09.2005 - 04.2007
Bachelor of Business Administration - undefined
KKHSOU State University
Diploma - Electronics & Telecommunication
P.O.W.I.E.T, Jorhat Govt. Polytechnic
HSSLC (10+2) - undefined
AHSEC
HSLC - undefined
SEBA
PG Program - Management
IMT