Music
Sushant Srivastava
Product Management Professional
Bangalore
Summary
Love to dig into problems and understand the true underlying pain points. Favorite question is "Why?" Why users behave the way they do? What they need to accomplish? How best to deliver the results they need? Worked cross-functionally with engineering, design, sales, and marketing to accomplish these goals and better understand stakeholder needs. Enjoy learning how people think and working on the small details as much as I enjoy keeping the big picture in mind and planning and delivering the road map.
Overview
13
13
years of professional experience
8
8
Certificates
2
2
Languages
41
41
years of post-secondary education
Work History
Principal Product Manager
Dell Technologies
02.2024 - Current
- Use multiple specs to describe complicated and/or interrelated functionality; determines spec order; considers all devices and international points of sale; estimates level of effort
- Understand technical and design trade-offs; finds creative solutions; motivates team to push through challenges
- Evaluate release quality and qualification
- Find product opportunities, formulates business questions, finds data to inform decisions; connects project-level outcomes to key metrics
- Maintain a close relationship with product users; leverages feedback from multiple sources to prioritize road map decisions; balances feedback from users with the business needs; makes trade-off decisions
- Use low-fidelity tools to outline a design approach, collaborates with team to translate into higher-fidelity representation; understands design’s role in product functionality and user experience
- Evaluate results, defines next steps; makes decisions, articulates current work, recognizes the point of diminishing returns, makes the case to slow or stop investment
- Craft a near-term product roadmap; makes trade-off decisions that maximize value; defines a clear vision for product area
- Make team roadmap decisions; communicates strategy junior team members; day-to-day product execution
- Identify stakeholders, predicts their feedback and addresses it before reaching out; finds product solutions that balance stakeholder needs; escalates when a solution cannot be found
- Support and advises junior team members; mentors and guides project execution
- Garner support from senior managers, mentors junior team members; creates career development roadmap with manager
Senior Product Manager
Dell Technologies
7 2021 - 01.2024
- Own the vision and product roadmap for Dell's B2B and B2C eCommerce experience, working with stakeholders across the company
- Work with other eCommerce Product Managers, Product Owners and Cross Product Leads to jointly craft solutions in support of our customers' needs
- Work with partners and customers to increase adoption of our platform and capabilities
- Create and drive pilots for new ways of integrating business customers into the Dell B2B ecosystem
- Collaborate with sales and account teams to expand and grow the number of customers using our B2B and B2C eCommerce platform
- Work closely with User Experience/Design, Engineering, Online operations, and Executive teams to bring products and programs to life
- Proactively identify and resolve strategic issues
- Build effective working relationships with peers around the world
- Essential skills include core product management skills, like opportunity assessment, product definition, and customer feedback mechanisms, as well as strong technical, program/project management, and executive communication skills
- Identified issues, analyzed information and provided solutions to problems
- Diffused challenging situations using conflict management techniques
- Created plans and communicated deadlines to complete projects on time
- Content Data Management for Dell eCommerce ISG Category pages and scale the experience globally
- 23% increase in Click-Through Rate, 11% reduction in Exit Rate.
Product Manager
Genpact India Private Limited
12.2018 - 07.2021
- Provide vision and direction to the Agile development team and stakeholders throughout the project in a function aligned to 'inbound' Product Management
- Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy in the area of Data Science, Machine Learning and AI
- Creates and maintains the Product Backlog for releases
- Ensure that the team always has an adequate amount of prior prepared tasks to work on
- 18% reduction in overhead resource expenses
- Runs triages for backlog management, iteration planning, and elaboration of the user stories
- Work closely with Product/Offering Management align product backlog prioritization according to business value or ROI
- Collaborate with UI/UX team, product scrum team, and product leaders to establish timeline workflows and goals
- Lead the activities for product release plans and set expectation for delivery of new functionalities
- Keep abreast with Agile/Scrum best practices and new trends
- Lead Sprint Playbacks with demos to showcase progress of the project while providing other views like Burn down charts, Resource Utilization metrics etc
- Created product promotion plans and marketing initiatives to increase brand awareness
- Recommended product changes to enhance customer interest and maximize sales
- Unisys India Private Limited | Bangalore, India
Associate Product Manager
Unisys India Private Limited
01.2018 - 12.2018
- Requirement Elicitation - Identifying and development of SRs for complex product differentiating needs
- Guiding the client through joint application design sessions to collect new business requirements
- Lead and analyze business processes/systems, identify inefficiencies and required controls, document procedures, track KPIs
- Collaborate with internal and external customers to elicit business concerns and develop workable solutions
- Participate in planning initiatives, feasibility studies, cost/benefit analyses, and new systems design
- Review use cases, estimation and owns trace-ability matrix
- Work on competency development across all functional areas, Provide training on the domain and product
- Handle multiple functional areas and mentor/coach junior associate
- Lead a small team of business analysts
- 2.3x increase in operational efficiency
- Following Agile Development process.
Associate Product Manager
Altisource Business Solutions
09.2015 - 11.2017
- Manage and drive projects in Agile environment
- Collaborate with internal stakeholders and clients in creating functional/ technical user stories under Agile, SCRUM & JIRA tool setup
- Lead the development team through product management and SCRUM rituals - T-shirt sizing, feature prioritization, backlog grooming, acting as an SME and supporting daily stand-ups
- Author customer release notes, user guides, functional specification document and user stories with clear acceptance criteria
- Support product escalations with product support team and prioritize the fix for the developers while working with other product owners
- Ensuring a collaborative and result-oriented working relationship with team
- Partner with technical managers and team members to develop work plans that delivers a quality software
- Collaborate effectively and consistently with project sponsors, key stakeholders, cross functional teams and core team
- Effective risk management including mitigation plans and issue tracking
- Support strategic initiatives formed to drive product driven market
- Manage and lead projects aimed at improving business performance and adherence to client SLAs
- Understand the business processes and track operational performance through creation of various reports
- Analyze data to identify deviations from processes and propose areas of improvement
- Work closely with the business analyst team to gather and analyze operations data
- 2.8x reduction P1/P2 incidents and defects.
Partner Business Consultant
Oracle India Private Limited
12.2013 - 09.2015
- Partner Business Management, delivering quick expert business and administrative support regarding resource and site navigation, membership updates, benefit administration
- Responsible for identifying and Recruiting companies into the existing Partner base, renewal of membership, Product Specialization and help them enable/go-to-market
- Interact with Account managers, Channel Sales, Support, Partner Enablement and Technical teams to help equip partners for business readiness
- Managing and consulting more than 400 partners and 10 Value Added Distributors from Malaysia, Pakistan, Afghanistan & SAGE countries on yearly basis
- As a Partner Business Consultant-Cloud Moderator, Bangalore for Oracle PartnerNetwork Cloud Connection Community, responsible to facilitate and respond to posts on Resell and Build spaces of it
- Partner queries and discussions are well responded and followed up
- Partner profiles are well managed in this community, with their company, contact, skills and activity details
- Analyzing reports on Renewal, Recruitment and Specialization reports for Partners.
Business Analyst
Ramco Systems Limited
02.2011 - 11.2012
- Bridge between Clients, Development Team & Project Management for ERP process run
- Using methods of Business Analysis, Client Management, Documentation, Fit-Gap Analysis & Requirement Gathering
- Completed 7 end-to-end implementations in various verticals, by analyzing client's business completely
- Categories of business scenario analyzed and mapped were trading, manufacturing and trading-cum-manufacturing
- Process Plan and Business Mapping Report (BMR) was prepared with Fit-Gap analysis
- Training to the end users, Documentation and Sign-offs were completed
- Purchase, Sales, Finance, Taxation, Fixed Assets and Subcontracting modules were duly implemented as per BMR
- Handled over 30 different projects in initial phase for Implementation Support activity of the ERP
- Introduction of new features in ERP by coordinating with client and development team for e.g., Chat Box in ERP.
Education
Master of Business Administration - Information Systems & Marketing Management
Vellore Institute of Technology
Vellore, IndiaBachelor of Technology - Computer Science & Engineering
Dr. APJ Abdul Kalam Technical University
Aligarh, IndiaSkills
Requirements Gathering
Product Strategy
Stakeholder Management
Project Delivery
Strategic Planning
Agile Methodology
Customer Satisfaction
Budgeting
Presentation Skills
Analytics
Product Roadmap
Product Backlog
Storytelling
User Stories
Problem Solving
User Journey Mapping
User Acceptance Testing (UAT)
Discovery & Framing Research
Cross-Functional Relationships
Communication & Collaboration
Generative Artificial Intelligence (AI) - Beginner Level
Product Launch
Competitive Analysis
Go-to-Market Strategy
Market Research
Voice of Customer
Business Analysis
Market Analysis
Certification
Advanced-Certified Scrum Product Owner (A-CSPO)
Accomplishments
- Advanced Certified Scrum Product Owner® A-CSPO® (Scrum Alliance)
- Certified Scrum Product Owner® CSPO® (Scrum Alliance)
- Certified Agile Leadership - Essentials® (CAL-E®)
- Certified Agile Leadership - Teams® (CAL-T®)
- Green Belt - Trained & Tested (Genpact)
- Product Management: Building a Product Roadmap (PMI/LinkedIn)
- Product Management: Building a Product Strategy (PMI/LinkedIn)
- Agile Product Owner Role: Techniques (PMI/LinkedIn)
- Oracle Project Lifecycle Management Specialist
- Oracle Business Intelligence Applications 7.9.6
- Professional Services-Consulting Services Industry Specialist
- Professional Services-Business Services Industry Specialist
- Oracle Database 12c: SQL and PL/SQL Fundamentals
- Google Introduction to AI
- Career Essentials in Generative AI by Microsoft & LinkedIn Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Photography
Swimming
Travel
Cricket
Quote
Wisdom is not a product of schooling but of the lifelong attempt to acquire it.
Albert Einstein
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementAffiliations
Product Management
Scrum Alliance
Timeline
Principal Product Manager
Dell Technologies
02.2024 - Current
Product Manager
Genpact India Private Limited
12.2018 - 07.2021
Associate Product Manager
Unisys India Private Limited
01.2018 - 12.2018
Associate Product Manager
Altisource Business Solutions
09.2015 - 11.2017
Partner Business Consultant
Oracle India Private Limited
12.2013 - 09.2015
Business Analyst
Ramco Systems Limited
02.2011 - 11.2012
Senior Product Manager
Dell Technologies
7 2021 - 01.2024
Master of Business Administration - Information Systems & Marketing Management
Vellore Institute of Technology
Bachelor of Technology - Computer Science & Engineering
Dr. APJ Abdul Kalam Technical University