Sushant Sunit Paluskar

• Strong experience on infra monitoring Tools (specifically CA UIM) which involves administration, Installation, Configuration of these tools.
• Integrating the tool with ITSM (Service Desk)
• Agent installation deployment through IBM Bigfix tool
• Manage any incidents or outages for the tools or tools components in scope.
• Changing or updating the configuration parameters
• Patching and upgrades on a regular basis and upgrade administrative tools and utilities.
• Configure / add new services as necessary.
• Creating adhoc performance reports/Dashboard from tools as per requests.
• Follow ITIL best practices (Incident, change and problem management)

• Performing Isolation (Datacenter) as per scheduled window via OCF Tool.
• Creating dashboard in Service Now Tool and perform automation of manual processes
• Ensures stability and reliability of infrastructure components through proactive maintenance and incident resolution.
• Perform routine maintenance recycles for critical applications and servers using Oracle WebLogic Console.
• Perform critical monitoring for production systems and take required steps to remediate business impact. Monitoring tools include Dynatrace, Tivoli, Gomez, etc.
• Monitoring of Mainframe Environment with the help of Auto operator Tool, for escalating the job failed
• Provide support for major Change, Release and Disaster recovery procedure (includes site isolations, code migrations, system recycles)
• Creating Reports in service now tool.
• Provide support for critical batch processing activities – including major Unified processing streams for OMNI and AutoSys using CA7 and AutoSys scheduling platforms. Responsible for providing critical data updates to participants and trading systems. This support includes direct intervention (job) and rerunning and manipulating JCL

CA Spectrum

• Support of CA Spectrum 9.4 and 10.2
• Create and configured the view in Universe and Global Collection according to client Needs.
• E-mail Configuration, SANM Policy Configuration.
• Configure the DR sites with respective to Primary sites.
• Creating users and set the privileges according to their need.
• Backing up and restoration of spectrum backups.
• Create the view in Global Collection according to client need.
• Troubleshooting with Global Collection and Universe topologies.
• Repair the MySql Database, Archive Manager for generate the latest Events.
• Router: Basic Configuration and monitoring of Cisco devices.
• Installing, Configuring and Troubleshooting of Networking Equipment’s: Routers and Switches.

CA Service Desk R12.1/R14.1/R17.1

• Maintenance and performance tuning on CA Service Desk R12.1/R14.1
• Perform updating on Service Desk tickets.
• Follow Change, Release, Incident Management. Updating of user details (E.g. contact no, branch, location, mail Id).
• Group creation and Map User Ids.
• Troubleshoot Change / Release tickets issues. Troubleshoot Incident / Request / Problem tickets.
• Co-ordination with users for change and release matrix updation.
• MIS Creation for CCF (Change Control form) Matrix being received by user's

CA NSM (Network and System Management)

• Installation and Configuration of NSM 3.1 and NSM R11.2 agent on Windows and Unix(s) platform.
• Enabling notification services like SMS alert, Mail alerts (Blat), BANNER alert, Portal Alerts.
• Troubleshooting for NSM Agent on production Servers.
• Patch Management on agent as well as Core Manager Servers.
• Portal management (Creation of Groups, categories)
• Coordination and Tech Support with vendors and provide appropriate solutions with respect to bugs/ problems in the Application and enhancement requirements
• Event management (OS, Log agent configuration, Manage Information Base (MIB))
• Handling SQL Queries related with Application.
• Configuration of alerts and MSA (Message Record Action) on SNMP trap basis.