SUSHEELA BISWAS
Hyderabad,TG
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
ATC Business & Operations Manager
Gati Express & Supply Chain Pvt Limiter
07.2021 - Current
- Maintained Service performance to 98%
- Load planning with Various Airlines
- Last mile delivery upto 50 kms radius same day arrival
- Record of handling Time definite projects within deadline
- Controllability of Air line haul cost & Delivery cost
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Incremental business growth & Customer retention
- Developing professional relationship with internal and external customer to ensure effective cargo operations .
- Support Sales team by visiting potential customer for building trust and business growth.
Warehouse Distribution Manager
GATI KWE PVT LIMITED
09.2018 - 11.2019
- Ensured compliance with industry regulations and company policies through diligent oversight of all warehouse activities.
- Aligned pickup and delivery of East Telangana
- Managed a team of warehouse staff to ensure timely completion of tasks and adherence to safety protocols.
- Increased warehouse efficiency by streamlining inventory management processes.
- Vendor development & maintained good relations with various vendors in market
- Reduced operational costs through implementing cost-saving initiatives and negotiating with vendors
Air Operations Manager
GATI KWE Pvt Limited
05.2015 - 08.2018
- Strong Interpersonal skills, Team player and demonstrated ability to work with various teams harmoniously while keeping project release on time and on budget
- Develop & Grow Vendor relationships
- Improving and controlling the operational procedures , process, mapping and negotiating rates and maintaining customer relations.
- Staff performance review & Cost MOM review.
- Liaison with Airlines for better cost & Service.
- New Business development.
Customer Service Manager
Gati KWE Express Pvt Limited
05.2011 - 04.2015
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- MCM(Monthly customer meeting ) to submit service performance report & feedback.
- Determine customer service requirements through surveys, focus groups and benchmarking best practices.
- Implement improvements including new CRM System.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Education
Bachelor of Arts - Economics, History & Geography
Burdwan University
West BengalSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Strategic Planning
Timeline
ATC Business & Operations Manager
Gati Express & Supply Chain Pvt Limiter
07.2021 - Current
Warehouse Distribution Manager
GATI KWE PVT LIMITED
09.2018 - 11.2019
Air Operations Manager
GATI KWE Pvt Limited
05.2015 - 08.2018
Customer Service Manager
Gati KWE Express Pvt Limited
05.2011 - 04.2015
Bachelor of Arts - Economics, History & Geography
Burdwan University
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