Sushil Bisht
Bur Dubai
Summary
As dedicated F&B Head Waiter, i have a proven track record of achieving company objectives through consistent and methodical practices .My expertise lies in thriving under pressure and seamlessly and challenges, all while significantly elevating the organization ensures that i am always ready to tackle the demands of dynamic business environment, making me an invaluable asset to any team. Seeking to contribute dynamic team by ensuring high standard of service and enhancing the guest experience. Thinks critically with can-do attitude for successful restaurant operation multi-talented Head waiter knowledgeable about food safety operations best practice and compliance requirement.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
9
9
Certifications
3
3
Languages
Work History
Head Waiter
Pizza Express Live- Bar & Restaurant
01.2016 - Current
- Oversee daily operations, including staff scheduling, training, and performance evaluation
- Ensure compliance with health and safety regulations and maintain a clean, organized dining environment
- Handle customer complaints and feedback, resolving issues promptly and professionally to ensure guest satisfaction
- Coordinate with kitchen staff to ensure accurate and timely food delivery, enhancing overall dining experience
- Assist in menu planning, recommending seasonal and popular items to management
- Maintain inventory levels and place orders for supplies, minimizing waste and controlling costs
- Maintained exceptional standard of food and hygiene and Customer Service
- Also to handle daily team members relation and encourage problem solving by team through proper training
- Manage cash and Card payment Gift vouchers and deposit
Waiter
The Lalit Hotel New Delhi
01.2013 - 01.2015
- Company Overview: India
- Provided excellent table service to guests, ensuring a memorable dining experience
- Accurately took and relayed food and beverage orders to kitchen staff
- Managed multiple tables in a fast-paced environment, maintaining attention to detail and guest needs
- Assisted in training new staff members, contributing to a cohesive and efficient team
- Supported restaurant events, such as private parties and corporate functions, ensuring smooth operation and customer satisfaction
- Handled multiple order efficiently under pressure and Rush Hours
- Highly Responsible and reliable, consistently meeting deadlines and fulfilling commitment
- India
Waiter
ITC Murya Hotel New Delhi
01.2010 - 01.2012
- Company Overview: India
- Warmly welcome guests as they arrive and escort them to their tables
- Provide menus and introduce daily specials
- Accurately take food and beverage orders from guests, noting any special dietary requests or preferences
- Communicate orders clearly to kitchen and bar staff
- Deliver food and drinks to tables promptly and in the correct order
- Ensure that each order is accurate and meets the guest's expectations
- Offer suggestions based on the menu and guests' preferences
- Advise on wine pairings or beverage choices that complement meals
- Periodically check in with guests to ensure they are enjoying their meal
- Refill drinks and address any additional needs
- Make suggestion based on guest preference
- India
Education
12 passed - undefined
01.2012 - 12.2012
1 year Diploma - undefined
10 passed -
01.2010 - 12.2010
Skills
Leadership and Team Management
Certification
Achieved 100% mystery guest, Certificate
Personal Information
- Date of Birth: 11/26/92
- Nationality: Indian
Timeline
Head Waiter - Pizza Express Live- Bar & Restaurant
01.2016 - Current
Waiter - The Lalit Hotel New Delhi
01.2013 - 01.2015
- 12 passed,
01.2012 - 12.2012
Waiter - ITC Murya Hotel New Delhi
01.2010 - 01.2012
- 10 passed,
01.2010 - 12.2010
Hotel Management - 1 year Diploma,
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