SUSHIL KUMAR
Airport Manager- Indigo
Jabalpur,India
Summary
Dedicated Aviation professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
4
4
Languages
Work History
Airport Manager
Indigo Airlines
Jabalpur, Madhya Pradesh
08.2021 - Current
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations.
- Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Identified issues, analyzed information and provided solutions to problems.
- Worked with customers to understand needs and provide excellent service.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Anticipated aircraft equipment needs for air evacuation and cargo flights.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in aviation field.
Assistant Manager - Operations
Indigo
Delhi, delhi
10.2018 - 07.2021
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Monitored employee productivity and optimized procedures to reduce costs.
- Supervised operations team to support operational excellence and excellent customer service.
- Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
- Coordinated ground crew activities to complete objectives on schedule.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Senior Executive - Centralized Load Control (CLC)
Indigo
Gurugram , Haryana
08.2017 - 10.2018
- Verified aircraft operated within predetermined operational limits relating to weight and balance.
- Drafted loading instructions for arrival and departures.
- Collaborated with passenger service staff such as catering, ticket counters, cargo handlers and other departments.
- Calculated and transmitted estimated zero fuel weight (EZFW) figures to dispatch.
- Acquired and verified final passenger breakdowns for loading considerations.
- Maintained operational efficiency by applying optimum fuel lift and trim.
- Communicated effectively with cockpit personnel and ramp agents to finalize fuel orders and maintain fueling accuracy.
Executive - Centralized Load Control (CLC)
Indigo
gurugram, Haryana
10.2015 - 04.2017
- Optimized space usage when loading cargo and baggage into aircraft compartments.
- Verified aircraft operated within predetermined operational limits relating to weight and balance.
- Drafted loading instructions for arrival and departures.
- Confirmed proper handling of baggage and cargo on per-load basis.
- Issuing the documentation for the complete flight handling process including loading instruction and load sheet.
- Preparing load and trim sheets for company aircrafts
- Collaborated with team members to achieve target results.
Officer - Airport Operations and Customer Service
Indigo
Delhi, Delhi
01.2014 - 10.2015
- Coordinated with other departments to depart flight on time.
- Greeted and assisted all customers, including providing help with check-in, tagging luggage, ticketing changes, re-booking, and special service requests.
- Boarded and deplaned flights, and escorted passengers, including disabled passengers and unaccompanied minors, from aircraft.
- Provided accurate gate, flight arrival and departure information, and answered general inquiries.
- Responsible for Aircraft marshalling (A320).
- Distribute loads of the aircraft according to safety regulations, gravity parameters, specific requirements, unloading accessibility and other restrictions.
- Calculated aircraft weight & balance and prepare loading instruction.
- Completed the aircrafts load sheets.
Passenger Service Executive
Celebi ground Handling
Delhi, Delhi
12.2012 - 12.2013
- Worked for "Airfrance and KLM" airlines
- Escorted handicapped passengers from terminal to aircraft.
- Oversaw ticketing, gate and ramp services.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Announced flight status updates and information about gate changes over PA system.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Ensured compliance to all customer services and regulations.
- Administered work as per boarding gate procedures and airline requirement
- Communicated with all passengers and ensured consistency of services.
Education
High School Diploma -
Kendriya Vidyalaya
Delhi 03.2009 - 03.2010
BBA - Aviation Management
Mahatma Gandhi University
03.2012 - 03.2016
Skills
- Aircraft operations procedures
Accomplishments
- Deputation for station setup in RJA airport (Rajahmundry- INDIA) for ATR-72 operations (Apr 2018 –May 2018).
- Deputation for station setup in HBX airport (Hubli- INDIA) for ATR-72 operation and airbus A320. (Jun- July 2018)
- Deputation in SXR Airport (Srinagar- INDIA) during Srinagar flood (in 2014).
- Participated in “Delhi- Hajj Operation”, received certificate by Hajj Committee of India (in 2012)
Certification
- Load and Trim license for Airbus A320-232 , A321 & ATR 72-600
Timeline
Airport Manager
Indigo Airlines
08.2021 - Current
Assistant Manager - Operations
Indigo
10.2018 - 07.2021
Senior Executive - Centralized Load Control (CLC)
Indigo
08.2017 - 10.2018
Executive - Centralized Load Control (CLC)
Indigo
10.2015 - 04.2017
Officer - Airport Operations and Customer Service
Indigo
01.2014 - 10.2015
Passenger Service Executive
Celebi ground Handling
12.2012 - 12.2013
BBA - Aviation Management
Mahatma Gandhi University
03.2012 - 03.2016
High School Diploma -
Kendriya Vidyalaya
03.2009 - 03.2010
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