Sushil Pattebahadur

Project: Credit Suisse

• It is an ETL project based on investment banking data involving data transformation and credit risk exposure calculations as per the business requirements using technologies such as Informatica PowerCenter, SQL and Unix.

Responsibilities:

• Managing on-shore and off-shore support team. Evaluating employees' strengths and assigning tasks based upon experience and training.
• Preparing and presenting weekly and monthly performance reports.
• Responsible for providing level 2 support in order to meet the SLA of daily production activities.
• Involved in root cause analysis and documentations of the proposed solutions.
• Working on Incident, Change & Problem tickets with ITIL standards.
• Working with Dev team to understand and implement the fix & changes.
• Initiating & driving Incident Management calls to handle outage and technical issues.
  
  

Project : Morgan Stanley(Security Reference Data Quality
Analysis Project Management) Investment Banking Project

Role: L2 Support Engineer

Environment: Oracle SQL, Unix , Service Now, Autosys

Project Description:
This application is a repository of securities like equities and fixed income.

Responsibilities:

• Administer and resolve applications issues, provide updates and perform root cause analysis.
• Coordinate with teams and resolve all complex application and system issues.
• Plan, execute books and implement applications and configuration change procedures to ensure optimal Quality assurance for all applications.
• Supervise all alerts related to application and system procedures and provide services proactively.
• Perform root cause assessment and debug all issues on server domain, and availability of applications.
• Provide support and identify all issues and prepare appropriate documentation all issues and solutions.

• Project : Hutchison 3G UK and Ireland
• Role : L2 Support Engineer
• Environment: SQL, UNIX, Citrix, Toad

Project Description:

• This project is about the billing system in which the Single View billing system is used for all mobile related services and the bill generation for the UK and Ireland subscriber. In this project there are some modules CRM, Provisioning, Billing, which are connected to each other.

Responsibilities:

• Responsible for Billing System L1-L2 production Support and maintaining SLA as committed with the client.
• Handling daily operational/customer and cross functional complaints.
• Handling closure of Remedy ticket with proper and satisfied resolution without failure.
• Raise and perform the RFC through Change Management.

Project : VODAFONE INDIA PVT. LTD.

Role : L2 Support Engineer

Environment: Oracle SQL, UNIX,Websphare

Project Description:

This application is about to do the activity in bulk for offers, payment, etc. related services to the subscriber in the AMDOCS billing system. In this project there are some modules. BCL(Amdocs), AMC(Amdocs), etc. which are connected to each other.

Responsibilities:

• Responsible for Billing System L1-L2 production Support and maintaining SLA as committed with the client.
• Handling deployment activity.
• Handling daily operational/customer and cross functional complaints.
• Handling closure of Remedy ticket with proper and satisfied resolution without failure.
• Client meetings and discussion about ongoing issues.
• Responsible for clients’ interaction for requirement gathering and understanding of the business process logic for provide the significant solutions.
• Debugging the failed command request to get network based services activated/deactivated at HLR and integrated system for avoid the service mismatch between all integrated system (Billing, CRM, MSG, HLR etc.)
• Raise and perform the RFC.
• VAS (Value added services) issues and Performing DR Drill.