Sushil Tribhuwane
Senior Associate-Operations
Pune
Summary
Accomplished Senior Associate-Operations and Team Leader with a proven track record at WNS Global Services and DSIJ Pvt Ltd, respectively. Excelled in team leadership and enhancing team productivity. Skilled in fostering high-performance teams and leveraging analytical insights to drive decision-making and operational efficiency.
Overview
8
8
years of professional experience
25
25
years of post-secondary education
Work History
Senior Associate-Operations
WNS Global Services
Pune
2023.05 - Current
- Boosted accuracy rates in invoice processing through rigorous attention to detail and ongoing training in industry best practices.
- Tracked invoice metrics such as volume, cycle-time, accuracy rate using spreadsheets or custom software applications; used findings in regular reporting updates to management about effectiveness of invoice processing strategies.
- Collaborated with purchasing department staff to match purchase orders with corresponding invoices, ensuring accurate expense tracking throughout organization.
- Facilitated smooth communication between departments by serving as liaison for invoicing matters, helping resolve any discrepancies or questions.
- Improved processing time for high-volume invoices by developing organized filing systems and prioritizing tasks efficiently.
- Reduced invoice discrepancies by meticulously verifying information and promptly addressing errors.
- Enhanced team productivity with diligent cross-checking of invoice details and collaborative problem solving.
- Conducted periodic audits of processed invoices, identifying discrepancies and taking corrective action to prevent future errors or inefficiencies.
- Strengthened vendor relationships by consistently providing exceptional customer service when resolving billing inquiries or disputes over phone or email correspondence.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
Team Leader
DSIJ Pvt Ltd
Pune
2016.06 - 2023.04
- Managed structuring and closing of deals with new customers
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Education
MBA - Finance
Sinhgad Business School
Pune 2014.01 - 2024.05
B.Tech - Electronics And Telecommunication Engineering
MIT
Aurangabad, India 2009.04 - 2024.04
Skills
Team Leadership
Performance monitoring
Team Supervision
Training and mentoring
Attention to Detail
Invoice Processing
Vendor Relationship Management
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Senior Associate-Operations
WNS Global Services
2023.05 - Current
Team Leader
DSIJ Pvt Ltd
2016.06 - 2023.04
MBA - Finance
Sinhgad Business School
2014.01 - 2024.05
B.Tech - Electronics And Telecommunication Engineering
MIT
2009.04 - 2024.04
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