Payal Ghosh
Nagpur
Summary
Dynamic Senior Operations Associate at Amber Student with a proven track record in enhancing workflow efficiency and guest satisfaction. Skilled in customer relationship management and effective communication, I excel in leading teams and developing tailored strategies that drive success. Passionate about delivering quality results and fostering positive client experiences.
Overview
10
10
years of professional experience
Work History
Senior Operations Associate
Amber Student
Pune
04.2024 - Current
- Managed daily operations to ensure workflow efficiency and compliance with protocols.
- Managed accommodation operations to ensure guest satisfaction and comfort.
- Facilitated guest feedback collection to improve service offerings and experiences.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Senior Consultant
Envision Overseas
11.2022 - 04.2024
- I have been a multicountry counsellor for the company
- Led cross-functional teams to develop comprehensive client strategies.
- Mentored junior consultants on best practices and strategic methodologies.
- Reviewed all deliverables prior to release ensuring accuracy, completeness, quality assurance standards are met.
Admission Counsellor
Krishna Consultants
03.2019 - 11.2022
- Content development of Statement of Purpose and admission consultant
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Analyzed client needs and developed tailored consulting strategies.
Sr counsellor
Leap Finance
08.2021 - 10.2022
- Worked for admissions in Australia, USA and UK
Editor and Quality Analyst
Starke
10.2018 - 03.2019
- I am working as a content developer, Quality analyst and an Editor
Content Writer
Newzcafe.com
08.2016 - 01.2017
- As a content writer for page 3 for website
Writer
ITcraft
08.2016 - 12.2016
- Was the only executive writer for english in this private company for Nagpur Municipal Corporation
Education
MS/M.Sc(Biotechnology) -
RTMNU
Nagpur University01.2018
B.Sc Science -
RTMNU
Nagpur University01.2016
Skills
- iontMarketing
- Operations management
- Customer relationship management
- Quality assurance
- Effective communication
- Team leadership
- Sales
- Management
- Leadership
- Communication
- Writing
- Content Creation
Languages
- Bengali
- English
- Hindi
Total Work Experience
9 Years 0 Month
Timeline
Senior Operations Associate
Amber Student
04.2024 - Current
Senior Consultant
Envision Overseas
11.2022 - 04.2024
Sr counsellor
Leap Finance
08.2021 - 10.2022
Admission Counsellor
Krishna Consultants
03.2019 - 11.2022
Editor and Quality Analyst
Starke
10.2018 - 03.2019
Content Writer
Newzcafe.com
08.2016 - 01.2017
Writer
ITcraft
08.2016 - 12.2016
MS/M.Sc(Biotechnology) -
RTMNU
B.Sc Science -
RTMNU