Sushil Kumar Bhagat

Provided best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Asked open-ended questions to better ascertain employee needs and determine best international travel offerings.
• Responded to employee' questions, issues, and complaints and found appropriate solutions when needed.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.

• Set up domestic and international flights for staff and contractors.
• Reviewed, input and paid invoices for travel-related services.
• Verified and finalized arrangements to deliver smooth and efficient travel for all employees
• Continuously strengthened relationships with international partners through effective communication and active listening.
• Maintained thorough and accurate records of transactions.
• Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Developed process improvements and long-term business strategies through analysis of customer feedback.
• Arranged hotel accommodations, cars or drivers and all related documentation.