Sushil Kumar Sharma
Gurugram
Summary
Dynamic and results-oriented Key Account Manager with over 5 years of experience in the Extra Low Voltage (ELV) industry. Proven track record of driving sales growth, building strong client relationships, and delivering tailored ELV solutions to meet customer needs. Adept at strategic planning, project management, and technical expertise in security systems, fire detection, access control, CCTV, and audiovisual solutions. Skilled communicator with a passion for exceeding customer expectations and achieving business objectives.
Overview
16
16
years of professional experience
Work History
Key Account Manager
G4S Security Systems India Pvt. Ltd.
Gurugram, Haryana
08.2018 - Current
- Developed and implemented key account plans to meet customer needs and increase company profitability.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Provided regular reports on account activity and performance metrics to stakeholders.
- Managed the relationship between internal teams and external customers.
- Negotiated contracts with customers that balanced customer requirements with business objectives.
- Collaborated with sales team members to develop solutions tailored to customer needs.
- Maintained a deep understanding of client products and services in order to effectively promote them.
- Monitored competitive activities within assigned accounts and communicated findings to management.
- Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
- Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services.
- Coordinated cross-functional teams for successful execution of projects related to large scale accounts.
- Sought out opportunities for upselling additional products or services to existing customers.
- Created presentations for key stakeholders regarding progress updates or proposals for new initiatives.
Branch HR Lead
G4S Secure Solutions India Pvt. Ltd.
Gurugram, Haryana
12.2012 - 07.2018
- Responsible for monthly/quarterly/half-yearly and annual CLRA, PF & ESI Audits of 244 clients of the branch.
- Handling a team of 4 Subordinates at the branch level.
Preparation of Offer Letters and Appointment Letters, Completing Joining Formalities/induction of all new
joiners. - Responsible for Annual Medical examination of employees working at client sites.
- Supervision of entries of new joiners & left employees' details in Ramco ERP. Handling Group personal Accident insurance & Mediclaim Insurance settlement. Exit interviews, Full and final settlement.
- Handling grievances, solving issues and queries, Performance
Appraisal. Managing employee payroll, their salary process and Leave management. Responsible for complete joining formalities, Generation of employee ids, Appointment letters, Opening of Bank accounts, Issuing ID cards etc. - Taking care of all the issues related to employees and solving them to increase the satisfaction level of the employees related to salary, and other queries pertaining to their job profile, work culture, etc. Verify personnel files/data for payroll.
- Supervision & handling the documents of the various statutory
compliance like ESI, PF & CLRA. Preparation of EPF & ESIC challans online. - Carried out Background Verification of employees.
Preparation of MIS reports on a Daily, Weekly & monthly
basis. Maintaining employee files and the HR filing system.
Senior Executive HR
Franco Leome Shoes India Pvt. Ltd.
Baddi, Himachal Pradesh
12.2010 - 12.2012
- Attendance Maintenance of employees. Implementation of various HR Policies.
- Preparing Offer Letters and Appointment Letters
Completing Joining Formalities / induction of all new joiners
Exit-interviews, Full and final settlement. Fill up the PF withdrawal form of s/personnel. - Handling grievances, solving issues and queries, Performance Appraisal.
- Managing employee payroll, their salary process and Leave management.
- Responsible for complete joining formalities, Generation of employee ids, Appointment letters, Opening of Bank accounts, Issuing ID cards etc.
- Taking care of all the issues related to employees and solving them to increase the satisfaction level of the employees related to salary, and otherqueries pertaining to their job profile, work culture, etc. Verify personnel files/data for payroll
- Maintain the documents of the various statutory compliance like ESI, PF & CLRA. Preparation the EPF & ESIC challan online.
- Preparation of various MIS reports on Daily, Weekly & monthly basis.
- Maintaining employee files and the HR filing system.
Executive HR
Chelsea Mills
Gurugram, Haryana
04.2008 - 12.2010
- Responsible for complete joining formalities, Generation of employee ids, Appointment letters, Opening of Bank accounts, Issuing ID cards etc.
- Handling various statutory compliance like ESI, PF and gratuity and other issues.
- Coordinating with the team members.
- Attendance Maintenance of employees.
Education
Bachelor of Arts -
Chaudhary Charan Singh University
Meerut, Uttar Pradesh03-2004
Intermediate -
Government Inter College
Muzaffarnagar Uttar Pradesh03-2001
High School -
Jain Inter College
Muzaffarnagar, Uttar Pradesh03-1999
Skills
- Communication Skills
- Negotiation Skills
- Customer Relationship Management (CRM)
- Strategic Thinking
- Analytical Skills
- Problem-Solving Skills
- Teamwork and Collaboration
- Product Knowledge
- Time Management
- Adaptability
Timeline
Key Account Manager
G4S Security Systems India Pvt. Ltd.
08.2018 - Current
Branch HR Lead
G4S Secure Solutions India Pvt. Ltd.
12.2012 - 07.2018
Senior Executive HR
Franco Leome Shoes India Pvt. Ltd.
12.2010 - 12.2012
Executive HR
Chelsea Mills
04.2008 - 12.2010
Bachelor of Arts -
Chaudhary Charan Singh University
Intermediate -
Government Inter College
High School -
Jain Inter College
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