SUSHIL CHAMLING
Bangalore
Summary
Results-driven Senior Cluster Manager with over 13 years in commercial real estate, coworking, hospitality, and workplace management. Oversees multi-site operations, facilities management, P&L, budgeting, and compliance across a 460,000 sq. ft. portfolio. Enhances service standards and revenue through effective client onboarding and operational transitions. Cultivates cross-functional teams to ensure exceptional workplace experiences and consistent performance.
Overview
1
1
Language
14
14
years of professional experience
Work History
Senior Cluster Manager
REDBRICK OFFICES
Bangalore
05.2026 - Current
- Promoted to Senior Cluster Manager in recognition of consistent leadership and operational excellence.
- Lead end-to-end operations across multiple Grade-A commercial office locations.
- Manage Engineering, Facilities, Housekeeping, Security, Front Office, and Workplace Experience functions.
- Drive budgeting, procurement, vendor governance, compliance, and cost optimisation.
- Lead client onboarding, centre handovers, operational transitions, and expansion projects.
- Build strong relationships with landlords, developers, consultants, and enterprise clients.
- Generate additional revenue through meeting rooms, events, strategic partnerships, and value-added services.
- Lead cross-functional teams while ensuring operational excellence and exceptional customer experience.
- Onboarded multiple enterprise clients, facilitating seamless integration into operations.
- Led several centre launches and expansion projects.
- Improved operational efficiency through SOP implementation and process standardisation.
- Portfolio Managed: 4.6 Lakh Sq. Ft.
Cluster Manager
REDBRICK OFFICES
Bangalore
12.2023 - 04.2026
- Coordinated operations across multiple premium commercial office locations, enhancing workplace experience.
- Led budgeting, vendor management, facilities, compliance, and workplace services.
- Managed property portfolio of 250,000 square feet, ensuring optimal operational performance.
- Ensured statutory compliance and adherence to service level agreements, mitigating risks and maintaining standards.
- Managed client escalations while ensuring premium workplace experience.
- Supported Business Development and Sales teams during client onboarding.
Assistant General Manager – Operations
AWFIS SPACE SOLUTIONS PVT. LTD.
04.2023 - 12.2023
- Managed cluster operations across premium coworking centres.
- Led Facility Managers, Centre Managers, and cross-functional operational teams.
- Coordinated budgeting, manpower planning, vendor performance, and statutory compliance to ensure seamless operations.
- Enhanced operational efficiency, contributing to occupancy growth and fostering client retention.
- Oversaw portfolio of 8 lakh square feet of property, optimising resource allocation and enhancing tenant satisfaction.
Senior Community Manager
AWFIS SPACE SOLUTIONS PVT. LTD.
04.2022 - 03.2023
- Directed operations of premium coworking centres, fostering a vibrant community and enhancing member experience.
- Led workplace experience, community engagement, and customer satisfaction initiatives.
- Coordinated facility operations, budgeting, and client retention strategies, strengthening client relationships and service delivery.
- Oversaw portfolio of 6.75 lakh sq. ft. of property, ensuring optimal utilisation and tenant satisfaction.
Community Manager
AWFIS SPACE SOLUTIONS PVT. LTD.
07.2021 - 03.2022
- Enhanced customer satisfaction through proactive engagement and service excellence.
- Directed daily operations of business centre, enhancing service delivery and client experience.
- Coordinated vendor relationships, billing, and facility services to maintain seamless operations.
- Oversaw management of portfolio encompassing 80,000 sq. ft. of properties, ensuring optimal operations.
Assistant Community Manager
AWFIS SPACE SOLUTIONS PVT. LTD.
10.2017 - 06.2021
- Coordinated client onboarding and lease administration while managing vendor relationships to ensure smooth transitions.
- Managed front-office operations and provided workplace services to enhance client experience.
- Managed a portfolio of properties covering 40,000 sq. ft.
- Supported procurement processes and facilitated daily operational activities to maintain service quality.
Assistant Manager
ROYAL ORCHID HOTELS
04.2017 - 10.2017
- Led day-to-day hotel operations while ensuring exceptional guest satisfaction.
- Implemented service excellence standards, elevating team performance and guest satisfaction.
- Coached and mentored team members, enhancing service delivery and operational performance.
- Supported revenue generation initiatives, increasing customer engagement and driving sales support.
Duty Manager
THE WAVERLY HOTEL & RESIDENCES
03.2017 - 04.2017
- Managed hotel operations to enhance guest service delivery and satisfaction.
- Coordinated cross-functional teams to resolve guest concerns efficiently.
- Supervised operational teams to elevate employee performance through targeted coaching.
- Prepared operational reports to inform business planning and decision-making.
Assistant Manager
H7 GROUP
07.2016 - 02.2017
- Managed daily operations, workforce planning, team scheduling to optimise staff allocation and service delivery.
- Assisted in recruitment and employee development to enhance team capabilities and drive operational improvements.
- Implemented merchandising and promotional strategies to increase sales performance.
Team Leader
HYATT HOTELS
08.2015 - 06.2016
- Led front-office teams, ensuring adherence to Hyatt service standards for enhanced guest satisfaction.
- Developed strong customer relationships through exceptional guest service, fostering loyalty and repeat business.
- Conducted employee training and coaching to improve performance and align with company objectives.
Guest Service Officer
HYATT HOTELS
04.2013 - 07.2015
- Oversaw front-office operations, ensuring efficient reservations, smooth check-in, and positive guest relations.
- Managed guest records and operational reports while upholding high service standards for optimal guest satisfaction.
- Collaborated with internal departments to enhance guest experiences through effective communication and service delivery.
Education
Bachelor of Arts (B.A.) -
University of North Bengal
Skills
- Commercial real estate operations
- Operations oversight
- Multi-site management
- P&L oversight
- Budget optimisation
- Vendor management
- Client management
- Stakeholder engagement
- Project management expertise
- KPI management
- Process improvement
- Team leadership
PERSONAL INFORMATION
Languages: English, Hindi, Nepali
Accomplishments
- Promoted to Senior Cluster Manager in May 2026 based on outstanding operational performance and leadership.
- Currently managing a 4.6 lakh sq. ft. portfolio across premium commercial office spaces.
- Successfully launched and operationalized 15+ business centres and expansion projects.
- Generated ?12 lakh+ in additional revenue through meeting rooms, events, strategic alliances, and value-added services.
- Managed operations for 30+ corporate clients across multiple business centres.
- Led and developed a team of 25+ professionals across Operations, Engineering, Housekeeping, Security, Front Office, and Workplace Experience.
- Reduced operational costs through process improvements, vendor optimization, and effective budget management.
- Consistently delivered exceptional customer satisfaction through operational excellence and proactive stakeholder management.
Websites, Portfolios, Profiles
https://www.linkedin.com/in/sushil-chamling-659b13100/
AWARDS
Operations Excellence Award
Timeline
Senior Cluster Manager
REDBRICK OFFICES
05.2026 - Current
Cluster Manager
REDBRICK OFFICES
12.2023 - 04.2026
Assistant General Manager – Operations
AWFIS SPACE SOLUTIONS PVT. LTD.
04.2023 - 12.2023
Senior Community Manager
AWFIS SPACE SOLUTIONS PVT. LTD.
04.2022 - 03.2023
Community Manager
AWFIS SPACE SOLUTIONS PVT. LTD.
07.2021 - 03.2022
Assistant Community Manager
AWFIS SPACE SOLUTIONS PVT. LTD.
10.2017 - 06.2021
Assistant Manager
ROYAL ORCHID HOTELS
04.2017 - 10.2017
Duty Manager
THE WAVERLY HOTEL & RESIDENCES
03.2017 - 04.2017
Assistant Manager
H7 GROUP
07.2016 - 02.2017
Team Leader
HYATT HOTELS
08.2015 - 06.2016
Guest Service Officer
HYATT HOTELS
04.2013 - 07.2015
Bachelor of Arts (B.A.) -
University of North Bengal