SURAJ TRIVEDI
SENIOR CLUSTER MANAGER
BHAVNAGAR
Summary
Dynamic Senior Cluster Manager at Axis Securities Ltd with a proven track record in operations management and team leadership. Enhanced cluster performance through data analytics and training initiatives, driving significant improvements in employee productivity. Skilled in business development and problem-solving, fostering a culture of growth and excellence within the organization.
Overview
10
10
years of professional experience
4
4
Certifications
3
3
Languages
Work History
SENIOR CLUSTER MANAGER
AXIS SECURITIES LTD
04.2023 - Current
- Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within the organization.
- Developed efficient operational processes to optimize resources and improve overall cluster performance.
Sales Manager
SBI CAP SECURITIES LTD
03.2020 - 03.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Relationship Officer
ICICI Bank
02.2019 - 02.2020
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Monitored, followed-up and escalated cases to meet customer response commitments.
Store Manager
Reliance Digital
01.2018 - 02.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Customer Activation Officer
Telenor Communication Pvt Ltd ( India )
05.2015 - 02.2017
- Led training sessions for new Activation Officers, sharing best practices and mentoring team members for success in their roles.
- Identified potential risks during activation phase and proactively addressed issues, minimizing delays and disruptions.
- Enhanced client onboarding experience by conducting regular follow-ups to assess satisfaction levels and address any additional needs or concerns.
- Managed multiple projects simultaneously while maintaining strict deadlines, resulting in successful activations for numerous clients.
Education
Diploma in Advance Film Maker - 3D ANIMATION & ADVANCE CINEMATICS
Maya Acedemy of Advance Cinematics
Ahmedabad 04.2001 -
DIPLOMA IN ARTS - Painting
DIPLOMA IN PAINTING
BHAVNAGAR 04.2001 -
Bachelor of Arts - Political Science
Shamaldas Arts Collage
Bhavnagar, India 04.2001 -
Skills
Operations management
Product launches
Corporate communications
Workforce planning
Cross-functional coordination
Problem-solving aptitude
Business development
Team leadership
Business analysis and reporting
Certification
Axcel Bronze Club Certificate - FY 2024-25 FOR BEST EFFORT & ACHIVMENT
EXPLORING NEW LOCATION , PLAYING CRICKET , EXPLORING NEW THING IN INTERNET
I as a cricket lover, have a huge craze of playing cricket. But the place where I live at, doesn't have a proper place for it. So, I was desperately wanting and searching for a place myself where I could play cricket along with my friends.
One time me and my friends were strolling around in the town and we got to a place that we haven't been before. It was almost at the end of our society. There were few houses here and there but had lots of empty space around. I got an idea and suggested my friends about playing cricket here. Most of the friends agreed after a lot of convincing. We had finally found a place for ourselves to play cricket
i was also like to explore new places near by my home town & outside of gujarat also i was searching new thing in internet for experiment at home .
Timeline
Champions of fy 24-25 Subscription award
04-2025
Axcel Silver Club Certificate - FY 2024-25 FOR BEST EFFORT & ACHIVMENT
12-2024
Recognition of awareness & vigilance demonstrated by identifying & reporting information incident security
11-2024
Axcel Bronze Club Certificate - FY 2024-25 FOR BEST EFFORT & ACHIVMENT
09-2024
SENIOR CLUSTER MANAGER
AXIS SECURITIES LTD
04.2023 - Current
Sales Manager
SBI CAP SECURITIES LTD
03.2020 - 03.2023
Relationship Officer
ICICI Bank
02.2019 - 02.2020
Store Manager
Reliance Digital
01.2018 - 02.2019
Customer Activation Officer
Telenor Communication Pvt Ltd ( India )
05.2015 - 02.2017
Diploma in Advance Film Maker - 3D ANIMATION & ADVANCE CINEMATICS
Maya Acedemy of Advance Cinematics
04.2001 -
DIPLOMA IN ARTS - Painting
DIPLOMA IN PAINTING
04.2001 -
Bachelor of Arts - Political Science
Shamaldas Arts Collage
04.2001 -
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