RAMESH KUMAR
Senior Cluster Manager
Ganganagar
Summary
Customer-focused professional with successful 7-year career in E-commerce sector. Dynamic successful applying Operation and Analysis in business environment. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Senior Cluster Manager
Awadh Logistics Pvt. Ltd.
2023.09 - Current
- Managed team of 3 State's Station Manager and 3-4 Area Managers to ensure efficient and maintain performance for 20 EDSP & 5 DSP stations.
- Implemented operational best practices and standard operating procedures (SOPs) to optimize delivery processes and improve productivity with station score-card by 9 or 9.5.
- Developed and maintained relationships with delivery partners and vendors to support operational needs and resolve any issues.
- Conducted regular performance evaluations, provided feedback, and identified opportunities for training and development for KPIs.
- Developed efficient operational processes to optimize resources and improve overall cluster performance.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced cluster profitability with cost-effective budget management and resource allocation strategies.
- Established strong relationships with key stakeholders through regular meetings DBR calls, reports, and presentations on cluster progress with the CRM & CDM.
TEAM LEAD-LAST MILE OPERATIONS
AMAZON TRANSPORTATION SERVICE PVT LTD
2020.11 - 2023.06
- Managing end-to-end operations for delivery site, executing inbound and outbound operations for over 5000 packages daily, meeting customer facing metrics and maintaining cost targets
- Responsible for Conduct 5S audits for delivery station on daily basis, ensuring compliance with safety and quality standards, and implementing corrective actions as required
- Managing Line Haul Operations: Responsible for oversee entire line haul process, including monitoring transportation schedules, coordinating movement of trailers between facilities, and ensuring timely delivery of packages to delivery stations
- Developing and implementing loss prevention strategies to minimize risk and prevent future incidents.
- Held weekly team meetings to inform team members on company news and updates.
- Maintained database systems to track and analyze operational data.
OPETATION -FLEET MANAGER
Swiggy
2019.02 - 2020.05
- Responsible to manage team of 200-250 Delivery Partners
Responsible for their individual efficiency and performance management. Responsible for first mile and last mile operations of 70k+ Orders weekly. - Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Optimized routing plans based on real-time traffic data analysis which resulted in decreased travel time during peak hours.
ADMINISTRATION EXECUTIVE
Teleperformance Sitapura site
2017.05 - 2018.09
- Created organized filing system to manage department documents.
- Implemented document management systems, maintaining organized records for easy access and retrieval.
QUALITY & COMPLIANCE ANALYST (OPERATIONS)
Teleperformance
2017.05 - 2018.01
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Cultivated relationships with industry leaders and within company to share tips and information.
CUSTOMER CARE EXECUTIVE (CCE)- OPERATION
Teleperformance
2016.09 - 2017.05
- Attending calls, Response on customer's E-mails & Chats
- Out bond calls & Follow-ups for Customer satisfaction.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
Education
BACHELOR IN ARTS- B.A -
Kalinga University- Raipur
DIPLOOMA IN MECHNICAL ENGINEERING - undefined
Govt. Technical Education Board-Rajastahn
Skills
- Operations Management
- Administration and Reporting
- Scheduling and Coordinating
- Computer Skills
Timeline
Senior Cluster Manager
Awadh Logistics Pvt. Ltd.
2023.09 - Current
TEAM LEAD-LAST MILE OPERATIONS
AMAZON TRANSPORTATION SERVICE PVT LTD
2020.11 - 2023.06
OPETATION -FLEET MANAGER
Swiggy
2019.02 - 2020.05
ADMINISTRATION EXECUTIVE
Teleperformance Sitapura site
2017.05 - 2018.09
QUALITY & COMPLIANCE ANALYST (OPERATIONS)
Teleperformance
2017.05 - 2018.01
CUSTOMER CARE EXECUTIVE (CCE)- OPERATION
Teleperformance
2016.09 - 2017.05
BACHELOR IN ARTS- B.A -
Kalinga University- Raipur
DIPLOOMA IN MECHNICAL ENGINEERING - undefined
Govt. Technical Education Board-Rajastahn
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