Sushma CMV
Bangalore
Summary
Manager in Deloitte’s Risk Advisory – Assurance Practice with over 16 years of experience in ITGC, SOX, ISAE 3402, and SSAE16 audits. Expertise in conducting risk assessments, ISO audits, and internal audits, leading to significant process improvements. Proven track record in managing teams for SOX engagements involving ERP systems like SAP and Oracle, while providing risk advisory services and ITSM expertise. International exposure through business meetings in the US and Malaysia, enhancing skills in compliance and automation of processes.
Overview
18
18
years of professional experience
Work History
Manager
Deloitte
Bengaluru
01.2019 - Current
- Sushma is a manager in Deloitte’s Risk Advisory – Audit and Assurance Practice.
- She now has over 16 years of experience. Sushma has traveled for business meetings to Noida, Kochi, the US (Irving, Texas), and Malaysia from EXL Services Ltd, Deloitte, Capgemini Pvt Ltd, and Shell India Pvt Ltd, respectively, for a duration of two weeks, which has given her international exposure to performing IT general controls (ITGC) testing, SOX testing, and export compliance.
- She is a professional with knowledge in the areas of ITGC, SOX, Service Introduction, ISAE 3402, and SSAE 16 (both internal and external audits).
- Risk assessments and ISO audits. As an Internal Auditor, she has performed multiple walkthroughs of multiple business processes and documented the same. She has participated in teams that provided management with key recommendations, which resulted in various process improvements in the organization.
- At Deloitte, I had experience working on SOX engagements (testing for business process and IT general controls) involving ERPs like SAP, Oracle, etc. She is actively involved in planning the scope of ITGC controls and in evaluating SOC reports for S4 HANA implementation on some of the SAP ERP-based ITES clients.
Currently providing Risk Advisory Services and Service Introduction SME under ITSM.
She has brought in a lot of automation for manual processes with newer technologies in past organizations. - Led cross-functional teams to enhance client service delivery.
- Developed strategic initiatives to optimize operational efficiency.
- Managed project timelines and resource allocation for multiple engagements.
- Sushma has managed small teams across several engagements, and has managed large teams internationally, coordinating with clients in the US and Malaysia in the past for SOX, ISAE 3402, and SSAE 16 engagements.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Conducted performance reviews for team members.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Streamlined communication channels, improving information flow and decision-making speed.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Developed and implemented strategic plans to achieve company objectives.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Ensured compliance with industry regulations and company policies.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Analyzed market trends and competitor activity to inform business strategy.
- Managed risk by developing and implementing effective risk management strategies.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Provided leadership during times of organizational change or crisis situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Directed process improvement initiatives to streamline workflows and reduce costs.
- Monitored staff performance and addressed issues.
- Oversaw compliance with regulatory standards and company policies.
- Cultivated relationships with clients to understand their needs and expectations.
- Analyzed market trends to inform business strategies and decision-making.
- Facilitated training sessions to improve team performance and collaboration.Managed risk assessments and internal audits across multiple organizations, enhancing operational efficiency.
- Streamlined IT general controls (ITGC) and SOX testing for clients utilizing ERP systems like SAP and Oracle.
- Led cross-functional teams internationally, coordinating SOX and ISAE 3402 engagements in the US and Malaysia.
- Implemented automation solutions to improve manual processes, driving significant efficiency gains.
- Conducted performance evaluations and provided coaching to team members, enhancing skills and morale.
- Developed strategic initiatives that optimized service delivery and increased client satisfaction.
- Analyzed business performance data, forecasting outcomes to support upper management decision-making.
- Fostered a collaborative workplace culture by organizing team activities and promoting professional development.
Senior Compliance Analyst
Pramati Technologies Pvt Limited
Bangalore
08.2017 - 10.2018
- Executed SOX ITGC testing for insurance client, utilizing self-assessment methodologies for EY.
- Analyzed compliance regulations and standards impacting technology services.
- Reviewed internal processes to ensure adherence to policies and regulations.
- Developed GDPR awareness training materials for new employee onboarding at Pramati Technologies.
- Performed ISO audits focusing on data privacy, desktop procedures, and workplace security.
- Conducted IT compliance activities, including annual policy reviews and ISMS questionnaire preparation.
- Collaborated with cross-functional teams to implement effective compliance strategies.
- Monitored regulatory changes affecting technology operations.
Compliance Specialist
Shell India IT Services India Pvt. Ltd.
Bangalore
11.2016 - 08.2017
- Traveled to Malaysia for CS workshop in March 2017.
- Conducted SOX testing for GFSOM financial applications, coordinating with IRM team for walkthroughs and evidence collection.
- Reviewed compliance policies, ensuring alignment with industry regulations.
- Performed internal audits to assess adherence to compliance standards.
- Facilitated interdepartmental communication regarding compliance issues and updates.
- Developed strategies to enhance overall compliance performance.
- Coordinated departmental efforts to ensure adherence to established standards.
- Identified gaps in control frameworks that may result in non-compliance.
Executive
KPMG Global Services
Bangalore
06.2014 - 10.2016
- Collaborated on ITGC engagements as part of IT-attestation team at KPMG Global Services.
- Conducted PCI-DSS audits for internal audit team from offshore.
- Performed ITGC testing as dedicated resource for Australian client.
- Led cross-functional teams to drive strategic initiatives and enhance operational efficiency.
- Coordinated efforts across teams to achieve high-quality results within tight deadlines.
- Established strong relationships with key partners and vendors for successful project outcomes.
- Mentored junior staff on industry best practices and professional growth.
- Managed project timelines and deliverables to ensure alignment with corporate objectives.
Assistant Manager
EXL Services India Pvt. Ltd.
Bangalore
12.2013 - 06.2014
- Conducted SOX testing on processes related to data privacy and workplace security.
- Identified root causes of audit findings, detailing financial impacts and actionable recommendations.
- Managed team schedules, optimizing coordination for efficient daily operations.
- Supported project planning and implementation, enhancing service delivery processes.
- Collaborated with cross-functional teams to align on project objectives.
- Facilitated communication between management and team members, ensuring clarity in directives.
Consultant
Capgemini India Pvt. Ltd.
Bangalore
06.2008 - 12.2013
- Led cross-functional teams to craft innovative solutions tailored to client needs.
- Facilitated workshops and training sessions to boost client comprehension.
- Analyzed client requirements, delivering strategic recommendations and action plans.
- Coordinated internal and external audits, ensuring compliance with SAS 70, ISAE 3402, and SSAE 16.
- Reviewed policies and procedures to propose enhancements in alignment with industry standards.
- Managed timelines and deliverables, aligning projects with organizational goals.
- Orchestrated communication between EFH project teams and auditors for seamless evidence collection.
- Provided operational advice, supporting business development initiatives and organizational improvements.
Education
Bachelor of Engineering - Computer Science Engineering
Dayananda Sagar College of Engineering
Bengaluru, Karnataka India06-2008
Skills
- SOX compliance and GDPR implementation
- ISO auditing and ITGC testing
- Policy development and compliance management
- Audit coordination and documentation review
- Data privacy and risk assessment
- Technology integration and operational efficiency
- Effective communication and interpersonal skills
- Team collaboration and teamwork
- Internal controls and corrective actions
- Compliance training and regulatory expertise
- Stakeholder management and professional networking
- Auditing procedures and process improvement
- Detail orientation and task prioritization
- Budget adherence and safety compliance
- Analytical thinking and problem-solving
Personal Information
Title: Manager
Accomplishments
- Rewarded Project Star for excellent work done in SAS 70 Audit as a Service Auditor at Capgemini India Pvt. Ltd.
- Rewarded Move the Dot individual for collaboration and client centricity in 2021.
- Successful completion of ITIL V3 certification.
- Rewarded GEMS (quarterly internal recognition given within the QA team) for good work in export compliance.
- Successful completion of SE Level 1 certification (internal for SDLC) at Capgemini India Pvt. Ltd.
- Appreciation received for facilitating SAS 70 Audit all alone from Bangalore.
- Move the Dot in the year 2021 and Live the Dot along with the Move the Dot Award in the year 2024 at Deloitte.
Department
Risk Advisory, Audit and Assurance Now
Industries Served
- Manufacturing
- Information technology-enabled service
- Banking and finance institution
- Technology, media, and telecommunications
Languages
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
kannada
Native
Native
Telugu
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2
Malayalam
Beginner
A1
Timeline
Manager
Deloitte
01.2019 - Current
Senior Compliance Analyst
Pramati Technologies Pvt Limited
08.2017 - 10.2018
Compliance Specialist
Shell India IT Services India Pvt. Ltd.
11.2016 - 08.2017
Executive
KPMG Global Services
06.2014 - 10.2016
Assistant Manager
EXL Services India Pvt. Ltd.
12.2013 - 06.2014
Consultant
Capgemini India Pvt. Ltd.
06.2008 - 12.2013
Bachelor of Engineering - Computer Science Engineering
Dayananda Sagar College of Engineering