PRADEEP BISHT

Oversaw successful implementation of Swachh Bharat Mission in collaboration with Nagar Nigam Kashipur to ensure sustainable public sanitation.

• Delivered exceptional service to customers to strengthen future relationships.
• Monitored operations to ensure alignment with strategic targets and forecasts.
• Selected and mentored senior staff, fostering a successful leadership team.
• Established company targets informed by past performance and projected forecasts.
• Evaluated departmental performance and implemented improvements to key operations.

Sales & Business Development

• Led district-level sales operations for insurance, banking, and e-governance services, driving growth, outreach, and revenue generation.
• Achieved and exceeded assigned service and product targets through strategic planning and field execution.

CSC Expansion & Digital Inclusion

• Ensured establishment and operationalization of CSC centres in every Gram Panchayat, strengthening last-mile digital service delivery.
• Identified suitable locations and selected capable Village Level Entrepreneurs (VLEs) for seamless CSC rollout in rural and remote areas.

Project Implementation – Digital India

• Successfully executed key projects under the Digital India initiative in coordination with CSC-SPV and district administration.
• Integrated new government and citizen-centric services into the CSC ecosystem at the district level.

Training & Capacity Building

• Conducted regular training, handholding, and motivation programs for VLEs on banking, insurance, and digital services.
• Enhanced service quality, transaction volumes, and operational efficiency through continuous capacity building.

Banking & Insurance Operations

• Implemented banking and insurance schemes through CSCs in collaboration with partner banks and insurance companies.
• Supervised BC Points, ensuring monthly physical visits, compliance, and smooth banking operations.
• Promoted financial inclusion services including savings accounts, insurance policies, pensions, and digital payments.

Field Monitoring & Quality Assurance

• Conducted regular field inspections and assessments using geo-tagging and digital monitoring tools.
• Ensured service quality, compliance with guidelines, and timely resolution of operational challenges.

Onboarding & Digital Enablement

• Supported new VLEs in CSC ID activation, e-wallet setup, and onboarding processes.
• Ensured initiation of digital transactions within 30 days of onboarding.

Stakeholder Coordination

• Acted as the primary liaison between VLEs, CSC-SPV (State & National teams), banks, insurance companies, and district authorities.
• Adopted and implemented best practices from high-performing districts to improve local performance.

Issue Resolution & Reporting

• Served as the first point of contact for VLE grievances and Help Desk issues, ensuring timely resolution.
• Prepared MIS reports, performance reviews, and progress updates for submission to state and head offices.

• Planned, executed, and monitored skill development programs and livelihood projects aligned with governmental objectives.
• Coordinated engagements with government departments, NGOs, training partners, and corporate stakeholders.
• Oversaw implementation of training programs, including beneficiary mobilization and placement support.
• Ensured compliance with government guidelines and CSR reporting standards.
• Managed teams, district coordinators, and field staff, providing leadership and performance monitoring.
• Developed partnerships with industries to enhance employability and placement outcomes.
• Represented organization at state meetings, ensuring effective stakeholder engagement.

Administered IT and e-Governance services at ULB level for multiple locations.

• Liaised with ULB officials, UDD officers, Team Leads, and Project Managers for project coordination.
• Facilitated rollout of e-Governance initiatives aimed at improving municipal efficiency.
• Handled technical issues including troubleshooting, data entry, and online portal management.
• Supported implementation of key schemes like AMRUT, SBM, PM-Svanidhi, PMAY, SHG, GeM Portal, JFMS/PFMS with comprehensive reports.
• Managed grievance redressal through CM Helpline and citizen service support channels.
• Aided departments in adopting E-Office systems and meeting RTS requirements.
• Coordinated all email communication and maintained proper documentation protocols.

• Led IT support and GIS human resources services for departments across Uttarakhand Mandi and UDD.
• Successfully managed government programs like Pradhan Mantri Awas Yojana and Pradhan Mantri Swarojgar Yojana.
• Conducted and facilitated skill development training programs, enhancing professional capabilities across the region.
• Prepared and submitted Expressions of Interest (EOI) for various government initiatives (SUDA, UKSDM, VTP, NSDC, DDUGKY, UGVS, PMKVY).

• Conducted skill development training programs funded by the government in Uttarakhand region
• Supervised skill development initiatives funded by government schemes in Uttarakhand.
• Organized networking events to enhance professional relationships and foster collaboration.
• Delivered comprehensive training sessions, empowering participants with relevant skills and knowledge.

• Successfully prepared Expression of Interest (EOI) for multiple government projects including SUDA, UKSDM, VTP, NSDC, DDUGKY, UGVS, and PMKVY during my tenure from January 2019 to present.

• Led daily operations to achieve key business objectives.
• Oversaw daily operations to align with centre vision and maintain best practices and quality standards.
• Facilitated team meetings, encouraging open communication and collaborative problem-solving among staff.
• Managed daily operations of the centre, overseeing staff performance and facility maintenance for optimal functioning.
• Managed budgets effectively, allocating resources wisely to support key operational activities.

• Effectively instructed Hardware and Networking courses to diverse student body