Sushma Pai
Store Manager
Mangaluru
Summary
Dedicated and result-oriented manager with over 12+ years of leadership experience in retail and pharmacy operations. Skilled in P&L management, team supervision, customer service, and operational efficiency. Strong background in financial consulting, ticketing, and technical support, with the ability to manage diverse responsibilities and lead large teams effectively.
Overview
21
21
years of professional experience
4
4
Languages
Work History
Manager
Akshaya Agencies, Bunder & Akshaya Medicals
Mangalore, Karnataka
01.2012 - Current
- Overseeing day-to-day operations and full P&L responsibilities.
- Managing a team of 13 staff members, ensuring smooth workflow and performance.
- Monitoring inventory, sales, vendor coordination, and customer service.
- Implementing operational improvements to enhance overall efficiency.
Technical Support
Amadeus Software Labs India Pvt. Ltd.
Bangalore, Karnataka
02.2007 - 10.2007
- Provided technical support for South India region.
- Assisted travel agents with GDS-related queries and troubleshooting.
- Ensured minimal downtime and seamless system operation.
Intern
Air India
Mangalore, Karnataka
06.2006 - 12.2006
- Assisted passengers with ticketing, reservations, and inquiries.
- Handled customer support and managed travel documentation.
- Gained hands-on experience in aviation front-desk operations.
Two-Wheeler Loan Consultant
ICICI Bank
Mangalore, Karnataka
04.2005 - 05.2006
- Assisted customers with loan processing and documentation.
- Coordinated with bank teams to ensure quick approvals.
- Achieved targets and improved customer turnaround time.
Education
BCom -
IATA - undefined
International Air Transport Association
Skills
Team Leadership & People Management
P&L Management
Customer Service & Relationship Handling
Inventory & Operations Management
Banking & Loan Processing
Ticketing & Reservation Systems
Technical Support
Communication & Problem-Solving
Hobbies -
Dancing, Singing, Reading, Exploring new places and food
Timeline
Manager
Akshaya Agencies, Bunder & Akshaya Medicals
01.2012 - Current
Technical Support
Amadeus Software Labs India Pvt. Ltd.
02.2007 - 10.2007
Intern
Air India
06.2006 - 12.2006
Two-Wheeler Loan Consultant
ICICI Bank
04.2005 - 05.2006
IATA - undefined
International Air Transport Association