Sushma Uthaiah
Technical Product Leader | Platforms & Enterprise Systems
Bangalore
Summary
Senior Technical Product Manager specializing in data platforms and enterprise-scale products, with 15+ years of experience bridging engineering, business, and customers. Experienced in driving product discovery, defining scalable architectures, prioritizing backlogs, and delivering high-availability, multi-cloud solutions. With proven track record in managing complex projects and driving successful outcomes.
Overview
17
17
years of professional experience
4
4
Certifications
Work History
Technical Delivery Manager / SAFe Epic Owner
Amadeus
Bangalore
01.2024 - Current
- Own product execution for a mission-critical SaaS platform supporting large-scale airport operations.
- Define epics, roadmaps, and priorities aligned with enterprise and portfolio strategy.
- Partner with engineering to deliver scalable, automation-driven capabilities, using data-informed prioritization.
- Aggregated delivery status reports from multi-disciplinary teams to unify progress tracking efforts across projects.
- Balanced technical requirements with business needs to ensure alignment between product features and user expectations.
- Coordinated employee scheduling around delivery timeframes, resolving conflicts and supporting consistent availability of necessary competencies.
- Delivered project proofs of concept compliant with client requests, internal policies and logistical realities.
Engineering Manager / Product Lead (ITSM, ITOM & Platform Modernization)
Amadeus
Bangalore
01.2021 - 01.2024
- Led the modernization of legacy ITSM platforms to ServiceNow ITSM and ITOM, while maintaining strict SLAs.
- Championed build vs. buy analysis (custom platform vs. ServiceNow COTS), shaping long-term product and platform architecture.
- Drove integration between ServiceNow, legacy systems, and airline Jira tooling, improving traceability and resolution speed.
- Built and led a 20–26 member cross-functional team, delivering automation-heavy, AI-ready service workflows.
- Addressed design challenges and evaluated alternative design models to meet project requirements.
- Worked closely with executive and management teams to plan, develop, and execute long-term platform and service delivery strategies.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
Product Manager (ITSM & ITOM)
Amadeus
01.2016 - 01.2021
- Owned the product vision, roadmap, and backlog for enterprise ITSM and ITOM platforms.
- Established a robust requirements analysis strategy, improving system integration, and reducing rework by 20%.
- Optimized development and delivery processes by implementing Agile methodologies, accelerating project completion by 30%.
- Led the design and release of new product APIs, enabling automation for customers and internal users across platforms.
- Delivered 20+ production releases over 4 years, improving user experience, release timelines, and ITIL-aligned service workflows.
Product Owner / Business Analyst
Trelleborg Sealing Solutions
05.2012 - 12.2014
- Led Agile delivery for a seven-member engineering team, improving sprint predictability and on-time delivery by 30%.
- Launched products across the web, iOS, and Android, expanding market reach to three platforms, and increasing customer adoption by 40%.
- Enabled sales teams through training and demos, contributing to double-digit growth in product adoption within the first six months.
- Improved customer satisfaction (CSAT/NPS) by 15–20 points through continuous, feedback-driven enhancements.
- Reduced production defects by 40% by aligning the testing strategy with delivery and client quality expectations.
Business Analyst
Aurionpro
05.2010 - 05.2012
Senior Software Engineer
EnY, Wipro Technologies
01.2007 - 01.2010
Software Engineer
iGATE
01.2005 - 01.2007
Education
Master of Computer Applications - Computer Applications Development
VTU, NIE Mysore
Mysore08-2005
Skills
Technical Product Management (Enterprise Platforms, B2B Products)
Data Platforms, Fast Data Pipelines & Data Enablement
Product Discovery, User Research & Requirements Engineering
Product Roadmaps, Backlog Prioritization
Agile, Scrum & SAFe Delivery Methodologies
Cross-Functional Leadership (Engineering, UX, Sales, QA)
Legacy System Modernization & Platform Transformation
Multi-Platform Product Delivery (Web, iOS, Android)
Quality Strategy, Testing, Release & Production Readiness
Stakeholder Management, Customer Enablement & Go-to-Market Support
Quality Strategy, Testing, Release & Production Readiness
Stakeholder Management, Customer Enablement & Go-to-Market Support
Certification
Certified Scrum Product Owner (CSPO)
Timeline
Technical Delivery Manager / SAFe Epic Owner
Amadeus
01.2024 - Current
Engineering Manager / Product Lead (ITSM, ITOM & Platform Modernization)
Amadeus
01.2021 - 01.2024
Product Manager (ITSM & ITOM)
Amadeus
01.2016 - 01.2021
Product Owner / Business Analyst
Trelleborg Sealing Solutions
05.2012 - 12.2014
Business Analyst
Aurionpro
05.2010 - 05.2012
Senior Software Engineer
EnY, Wipro Technologies
01.2007 - 01.2010
Software Engineer
iGATE
01.2005 - 01.2007
Master of Computer Applications - Computer Applications Development
VTU, NIE Mysore