Sushma Yalameli
Senior Service Officer
Bengaluru
Summary
Dynamic service-oriented professional committed to achieving high standards and driving results. Extensive experience in managing service operations, consistently ensuring client satisfaction and optimizing operational efficiency. Recognized for effective collaboration within diverse teams and swift adaptation to evolving needs. Proficient in problem-solving and leadership, valued for reliability, flexibility, and a proactive approach to challenges.
Overview
5
5
years of professional experience
Work History
Senior Service Officer
Kotak Mahindra Bank
08.2023 - Current
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Supported branch management by completing routine administrative tasks and reporting on key performance indicators.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Handled escalated customer issues professionally, working towards swift resolutions while maintaining positive relationships.
- Provided ongoing support for online banking users by troubleshooting technical issues and guiding them through various platform features.
- Provided expert product knowledge to customers, recommending suitable banking solutions tailored to their needs.
Customer Service Officer
Axis Bank
10.2020 - 08.2023
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Operated cash register for cash, cheque transaction (Branch RTGS,NEFT,and Clearing process),handled Govt tax trasactions(GST Payments), and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
M COM -
B.L.D.E ASSOCIATION’S A S PATIL COLLEGE COMMERCE VIJAYAPUR
Vijapur, India 04.2001 -
B.COM -
RANI CHENNAMMA UNIVERSITY,BELAGAVI
01.2017
P.U.C -
PUC BOARD KARNATAK
01.2014
S.S.L.C -
KARNATAK STATE BOARD
01.2011
Skills
Highly Motivated And Eager To Learn New Things
Strong Motivational And Leadership Skill
Ability To Produce Best Result In Pressure Situation
Good Communication Skills In Written And Verbal Both
Operations management
Service delivery
Compliance management
Timeline
Senior Service Officer
Kotak Mahindra Bank
08.2023 - Current
Customer Service Officer
Axis Bank
10.2020 - 08.2023
M COM -
B.L.D.E ASSOCIATION’S A S PATIL COLLEGE COMMERCE VIJAYAPUR
04.2001 -
B.COM -
RANI CHENNAMMA UNIVERSITY,BELAGAVI
P.U.C -
PUC BOARD KARNATAK
S.S.L.C -
KARNATAK STATE BOARD