Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project Manager
Conneqt Digital (A Quess Corp Company)
04.2020 - Current
- Planned, designed, and scheduled phases for large Products CR.
- Monitored project performance to identify areas of improvement and make adjustments.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Developed and implemented strategic project plans to meet business objectives.
- Identified plans and resources required to meet project goals and objectives.
- Led and managed of 10 team members engaged in administering complex IT infrastructure.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Owned and prioritized product backlog.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Focused on building critical features up front in order to identify constraints and technical challenges.
Customer Success Specialist
ConneQt Digital (A Quess Corp Company)
03.2019 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigating and solving customer problems, which may be complex or long- standing problems that have been passed on by a support team
- Promoting opportunities for two-way communication
- Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
- Establishing a trusted adviser relationship that works to ensure customer's overall satisfaction with our products
- Driving high customer satisfaction
- Cultivated customer loyalty, promoted repeat business, and improved sales.
Customer Success Specialist
NDOT Technology
01.2018 - 02.2019
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Collaborated with cross-functional teams to deliver successful product implementations.
- Created product training plans centered on customer success and satisfaction.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
MBA - Finance And Marketing
09.2017
Bachelor of Arts - B.com Acturial Management
03.2015
Skills
- Client Retention
- Project Management
- Requirement gathering
- Resource management
- Project Delivery
- Strategic and Problem solving
- Presentation skill
- Client Rapport-Building
- Leadership
- Project Scope Analysis
- Process and Product documentation (Flow chart, Scope, User manuals)
Accomplishments
- Client retention for twoyears
- Multiple Roles - Served as Project coordinator and Customer Success at the same time and expertise inrequirement gathering, documentation resource management and delivering the requirement
- Customer satisfaction - Conducted survey on the customer satisfaction survey and clients rated 5 starperformance for the support and project delivery
Certification
- PMP - Project Management Professional (Pursuing)
Timeline
Project Manager - Conneqt Digital (A Quess Corp Company)
04.2020 - Current
Customer Success Specialist - ConneQt Digital (A Quess Corp Company)
03.2019 - 03.2020
Customer Success Specialist - NDOT Technology
01.2018 - 02.2019
Sri Ramakrishna Engineering College - MBA, Finance And Marketing
PSGR Krishnammal College - Bachelor of Arts, B.com Acturial Management
- PMP - Project Management Professional (Pursuing)
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