Sushmitha K R

• Assisted customers in the showroom by understanding their requirements and recommending suitable products and materials.
• Maintained daily, weekly, and monthly customer interaction reports and shared project-related information with the Sales Operations team for follow-up and lead conversion.
• Collected and managed data of architects, builders, interior designers, and engineers to identify potential business opportunities and upcoming projects.
• Coordinated with customers and management to provide regular sales updates and ensure effective communication.
• Managed overall showroom operations, including expenses, courier coordination, sample distribution, staff support, and administrative activities.
• Maintained product sample racks, catalogs, and display materials to ensure an organized and professional showroom environment.

• Successfully managed a showroom team of five staff members to achieve sales targets.
• Ensure showroom staff adhere to company policies and procedures.
• Develop and implement marketing plans to promote showroom products.
• Resolve customer complaints and inquiries in a timely manner.
• Developed and implemented effective strategies for improving customer service.
• Monitored daily sales and performance of the showroom staff, and provided feedback.
• Organized promotional events and activities to boost sales.

• Oversaw store operations, driving sales and leading team to achieve performance targets.
• Consistently exceeded monthly sales targets by utilising effective sales strategies.
• Developed and implemented successful sales strategies to increase group sales.
• Managed customer service, inventory control, and reporting processes to optimise store performance.
• Worked independently with minimal supervision, taking ownership for assignments.
• Created informational brochures to enhance customer understanding of product features and care instructions.