Sushmitha S

2nd line Application Support for Vanguard.

• The Vanguard Group Inc. (Vanguard) is a provider of investment management services, which offers a comprehensive range of investment products and solutions.
• Its portfolio of offerings comprises exchange-traded funds, mutual funds, stocks, bonds, certificates of deposits, annuities, retirement income, estate planning, account services, personal services, and guidance advice to personal investors.

Responsibilities include:

• Monitored system performance metrics such as disk space utilization, CPU usage, memory utilization, and network traffic.
• Implemented and managed automated monitoring and alerting systems to proactively identify and resolve system issues before they impact end users
• Conducted root cause analysis and implemented preventive measures to mitigate recurring production issues and improve system performance
• Raise Incident / Problem Record / Change Record through bridge clarify to solve application & server issues