Summary
Overview
Work History
Education
Skills
Additional Information
Hobbies and Interests
Languages
Timeline
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Sushri Sangeeta Mohanty

Sushri Sangeeta Mohanty

Bhubaneswar

Summary

Customer Support Executive with a proven track record in enhancing customer satisfaction at TECHMAHINDRA PRIVATE LIMITED. Demonstrated expertise in communication and MS Word, along with a strong ability to resolve complex queries and improve service delivery. Notable achievements include significant advancements in complaint handling and process optimization, showcasing skills in problem-solving, customer relationship management, and technical support. Committed to using active listening and clear communication to foster customer loyalty and elevate overall service quality.

Overview

15
15
years of professional experience

Work History

Customer Support Executive

TECHMAHINDRA PRIVATE LIMITED
NOIDA
06.2022 - 07.2024
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collaborated with colleagues to resolve complex customer queries.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Responded to customer concerns and implemented changes to accounts to resolve issues.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Associate Sales& Marketing

SWASH CONSULTING PRIVATE LIMITED
BHUBANESWAR
09.2020 - 05.2022
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Updated and maintained databases with current information.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

DIP EXECUTIVE

SBI CREDIT CARD
12.2019 - 06.2020
  • My job responsibilities was to call the customer and verify the document and solve their queries over phone

Academic counselor

Yuvodaya Advance Classes
01.2016 - 03.2017
  • My job role was calling the students and parents and convenience them over phone Fees collection from existing student etc..

RECRUITER

CREATIVE MIND MANAGEMENT SERVICE LIMITED
06.2010 - 08.2013
  • My job responsibilities was to co-ordinate with the client and schedule the right candidate according to their needs as well as guide and counsell the candidates to click the interview

CSA(CUSTOMER SERVICE ASSOCIATE)

First Source limited
06.2009 - 04.2010
  • My job responsibilities was to take inbound calls and solve the querrys of customer as well as pich them VAS

Education

BACHELER IN ARTS - Distinction

F.M.UNIVERSITY
01.2006

PGDRD A - Computer Center

IGNOU UNIVERSITY

PGDCA - A GRADE

Skills

  • Communication skills
  • Positive attitude
  • Pleasant personality
  • Customer interaction
  • MS Word
  • EXCEL
  • POWERPOINT
  • INTERNET
  • Dedication
  • Empathy display
  • Complaint handling
  • Understanding customer needs

Additional Information

I have a positive attitude and pleasant personality. I love to interact with people and help those in need according to my strength.

Hobbies and Interests

  • Interact with people
  • Make new friends
  • Social activities
  • Creativity

Languages

  • Hindi
  • English
  • Oriya

Timeline

Customer Support Executive

TECHMAHINDRA PRIVATE LIMITED
06.2022 - 07.2024

Associate Sales& Marketing

SWASH CONSULTING PRIVATE LIMITED
09.2020 - 05.2022

DIP EXECUTIVE

SBI CREDIT CARD
12.2019 - 06.2020

Academic counselor

Yuvodaya Advance Classes
01.2016 - 03.2017

RECRUITER

CREATIVE MIND MANAGEMENT SERVICE LIMITED
06.2010 - 08.2013

CSA(CUSTOMER SERVICE ASSOCIATE)

First Source limited
06.2009 - 04.2010

BACHELER IN ARTS - Distinction

F.M.UNIVERSITY

PGDRD A - Computer Center

IGNOU UNIVERSITY

PGDCA - A GRADE

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Sushri Sangeeta Mohanty