SUSIL DEBBARMA
Agartala
Summary
Dynamic banking professional with extensive experience at Allahabad Bank, excelling in customer relationship management and team collaboration. Proven track record in enhancing service delivery and fostering client engagement. Skilled in financial reporting and staff supervision, consistently driving improvements and maintaining strong stakeholder relationships.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
35
35
years of professional experience
Work History
OFFICER SCALE -III
ALLAHABAD BANK
AGARTALA
08.2013 - 01.2025
- Coordinated cross-departmental projects to achieve company objectives.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Developed reports on account activities for management review regularly.
- Supervised subordinate staff in carrying out daily duties and activities.
- Developed and maintained relationships with key clients and stakeholders.
- Conducted performance evaluations and provided constructive feedback.
- Maintained positive working relationship with fellow staff and management.
OFFICER SCALE-II
ALLAHABAD BANK
AGARTALA
07.2011 - 07.2013
- Implemented continuous improvement initiatives for service delivery.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Supervised subordinate staff in carrying out daily duties and activities.
- Conducted performance evaluations and provided constructive feedback.
- Developed and maintained relationships with key clients and stakeholders.
OFFICER SCALE -I
ALLAHABAD BANK
KOKRAJHAR
12.2005 - 04.2011
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Conducted routine audits of cash drawers to ensure accuracy in handling funds.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Managed administrative tasks including filing, data entry, and document preparation.
Bank Clerk
ALLAHABAD BANK
AGARTALA
12.1989 - 01.2005
- Processed customer transactions accurately and efficiently at the bank's service counter.
- Assisted customers with account inquiries and provided tailored banking solutions.
- Maintained up-to-date knowledge of banking products and services for client support.
- Collaborated with team members to streamline daily operational procedures.
- Coordinated with other departments to resolve customer issues quickly and effectively.
Education
KALYANPUR HIGHER SECONDARY SCHOOL
KHOWAIKALYANPUR HIGHER SECONDARY SCHOOL
KHOWAISkills
- Customer relationship management
- Administrative oversight
- Team collaboration
- Staff supervision
- Effective communication
- Client engagement
- Loan application management
- Financial counseling
- Financial reporting
- Client relations
Affiliations
- Numerology practitioner
- Vastu shastra practitioner
Timeline
OFFICER SCALE -III
ALLAHABAD BANK
08.2013 - 01.2025
OFFICER SCALE-II
ALLAHABAD BANK
07.2011 - 07.2013
OFFICER SCALE -I
ALLAHABAD BANK
12.2005 - 04.2011
Bank Clerk
ALLAHABAD BANK
12.1989 - 01.2005
KALYANPUR HIGHER SECONDARY SCHOOL
KALYANPUR HIGHER SECONDARY SCHOOL