Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic
SUSMA BARMAN

SUSMA BARMAN

Delhi

Summary

Customer service authority with effective teamwork capabilities committed to customer satisfaction and desiring to utilize skills.

Overview

2
2
years of professional experience

Work History

Cabin Crew

Air India Limited
Delhi, India
07.2023 - 10.2024
  • Ensured passenger safety and comfort through thorough pre-flight and in-flight safety checks on various flights.
  • Assisted passengers with special needs, delivering high-quality customer service for seamless travel experiences.
  • Demonstrated problem-solving ability by effectively managing emergency situations under pressure.
  • Maintained a friendly cabin atmosphere while collaborating with a diverse team.

Customer Service Executive

SpiceJet
Delhi, India
10.2022 - 03.2023
  • Provided exemplary customer service at airport counters, handling check-ins and passenger inquiries.
  • Resolved concerns promptly, boosting passenger satisfaction during travel.
  • Assisted with baggage handling and ticketing to ensure operational efficiency.
  • Coordinated boarding procedures for timely flight departures.

Education

Bachelor of Arts - Arts

Gurucharan college
01.2020

Higher Secondary - Arts

Nehru college
01.2016

Skills

  • Client relations and communication
  • Crisis management
  • First aid and emergency preparedness
  • Knowledge of safety protocols

LANGUAGES

English - Advanced
Hindi - Fluent

Timeline

Cabin Crew

Air India Limited
07.2023 - 10.2024

Customer Service Executive

SpiceJet
10.2022 - 03.2023

Bachelor of Arts - Arts

Gurucharan college

Higher Secondary - Arts

Nehru college
SUSMA BARMAN