Susmita Kaushik
Dubai
Summary
Dynamic and results-oriented HR leader with a proven track record at ITC Infotech, driving talent management and engagement across multiple geographies. Expert in change management and business HR partnering, I championed change, growth, diversity initiatives, and achieved multiple GPTW certifications, fostering a culture of growth, learning, and development that enhanced employee retention and satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director: People & Culture (General Manager - Talent Management)
Blazeclan Technologies, an ITC Infotech Company
Pune
03.2019 - 07.2025
- Led HR, L&D, and Talent Acquisition teams across 10 geographies.
- Architected and implemented key engagement, performance and retention programs.
- Supported new geo additions in USA, Malaysia, Philippines, Thailand, and Portugal.
- Led the HR and cross functional teams in due diligence of HR practice.
- Achieved multiple GPTW certifications and Best Employer Brand in Pune.
- Championed a learning culture with a focus on soft skills and leadership development.
- Built and executed key diversity, equity and inclusion programs.
- Partnered with service unit heads for HR consulting and leadership coaching.
- Monitored grievance redressal mechanisms.
- Designed competitive C&B reward structures.
- Ensured 100% compliance with employment laws and regulations.
- Enhanced branding through initiatives with various teams.
- Received the Leader of the Year in 2020.
- Received the Best Team for Customer Obsession in 2021.
- Received the Best Team for Learning and Development in 2023.
- Received the Best Team for Talent Acquisition in 2024.
Manager – People Experience
Loylogic Technologies Pvt. Ltd.
Pune
04.2017 - 03.2019
Manager – Human Resources
Forgeahead Solutions Pvt. Ltd.
Pune
04.2014 - 04.2017
Associate Manager – Human Resources
eNyota Learning Pvt. Ltd.
Pune
08.2010 - 04.2014
HR Consultant
PI WORLDWIDE
Pune
06.2009 - 08.2010
Education
MBA - HR
University of Pune
India01.2009
Skills
- HRMS Implementation
- Performance management
- Diversity initiatives
- Employee engagement
- Compliance management
- Organizational development
- Leadership coaching
- Change management
- Succession planning
- Team collaboration
- Conflict resolution
- Effective communication
- Mergers and Acquisitions
- Stakeholder engagement
- Coaching and mentoring
- Hiring and retention
- HR Consulting
Certification
- NLP Practitioner, The Academy of Modern Applied Psychology, 2020
- Women Leadership Development Program, NHRDN, Pune Chapter, 2021
- US Payroll, SkillDeck, 2022
- Certified Scrum Master, Scrum Alliance, 2024
- Pursuing CIPD Level 5 (2025)
Awards
- Top 251 Global HR Leaders (World HRD Congress, 02/01/23)
- Topmost HR Leaders in Pune (World HRD Congress, 10/01/23)
- Top 100 TA Pai Young HR Leaders in India (Great Managers Institute, 10/01/23)
- Top HR Influencers in India (World HRD Congress, 02/01/25)
Languages
- English
- Hindi
- Marathi
- Arabic (Pursuing)
Personal Information
- Date of Birth: 05/07/1986
- Nationality: Indian
- Marital Status: Married
Visa Status
- Residency Visa (Expiry Date: 07/08/2027)
Timeline
Director: People & Culture (General Manager - Talent Management)
Blazeclan Technologies, an ITC Infotech Company
03.2019 - 07.2025
Manager – People Experience
Loylogic Technologies Pvt. Ltd.
04.2017 - 03.2019
Manager – Human Resources
Forgeahead Solutions Pvt. Ltd.
04.2014 - 04.2017
Associate Manager – Human Resources
eNyota Learning Pvt. Ltd.
08.2010 - 04.2014
HR Consultant
PI WORLDWIDE
06.2009 - 08.2010
MBA - HR
University of Pune