Summary

Overview

Work History

Education

Skills

Personal Information

Languages

Workshops

Timeline

Susmita Sahoo

Bhubaneswar

Summary

Highly organized and proactive professional with a Master’s in Hospital Administration and experience in Hospital Management and Customer Service. Skilled in managing tasks, handling complex schedules, and preparing reports. Known for exceptional communication and attention to detail, I am eager to support executive functions and contribute to organizational success.

Overview

year of professional experience

Work History

Executive

KIMS Hospital Operations

07.2023 - Current

Handling all types of billing like: Corporate, BSKY, ECHS, Insurance, Admission, Discharge patient as per packages and non-packages.
Managed budgeting processes for various projects across the organization.
Provided guidance on operational policies and procedures to ensure compliance with regulatory requirements.
Implemented effective communication protocols between executives and staff members.
Forecasted customer demand to set prices or credit terms for goods or services.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

Master in Hospital Administration -

KIIT School of Public Health

01-2022

B.Sc.-Physics -

AUL College, AUL

01-2020

Intermediate -

Navajyoti Junior Science College

01-2017

Secondary Education -

Sarat Kumar Dev High School

01-2015

Skills

Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), and familiar with social media platforms including LinkedIn and Instagram
Communication: Strong written and verbal communication skills, with experience presenting projects and collaborating with team members
Problem-Solving: Demonstrated ability to approach problems methodically and develop creative solutions through academic projects
Teamwork: Experience working in diverse team environments on group assignments and extracurricular activities

Adaptability: Quick learner with a proactive approach to acquiring new skills and knowledge
Customer Service: Experience with CRM systems, handling customer inquiries, or resolving issues
Time Management: Skill in prioritizing tasks and managing deadlines
Attention to Detail: Careful and precise work, ensuring accuracy and thoroughness

Personal Information

Father's Name: Sivaram Sahoo
Date of Birth: 10/03/2000
Nationality: Indian
Marital Status: Single
Religion: Hindu

Languages

English
Hindi
Odia

Workshops

· Workshop on Curb Antimicrobial Resistance: Antimicrobial Stewardship and Infection Control Practices organized by PREVENT IT - Co funded by the European Union on 19th October 2021.

· International workshop on Antimicrobial Resistance: containment measures" involving national and international expert on 12th November 2021.

· Workshop on One Health Approach in Combating AMR organized by PREVENT IT – Co-funded by the European Union on 10th December 2021.

· Webinar on "Leave No One's Health Behind: Invest in Health System for ALL" on the occasion of Universal Health Coverage Day organized by School of Public Health, KIIT Deemed to be University, Bhubaneswar, Odisha, India on 12th December 2021.

· Workshop on Insights into Antibiotic Resistance and Emerging Trends in Biomedical Sciences organized by PREVENT IT - Co funded by the European Union on 18th December 2021.

· CERTIFICATE OF PARTICIPATION- For participating in the EduBridge’s

Skills Factor 2023 – India Largest Skills Marathon Platform on 26/01/2023.